Jeanne Jugan Residence

Name: Jeanne Jugan Residence
Address: 185 SALEM CHURCH ROAD, Newark, DE, 19713, US
Telephone: 3023685886

185 Salem Church Road, Newark, DE 19713 · New Castle County · 40 certified beds · avg 21 residents/day · certified since May 1, 1978

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

8.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 10, 2026	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Apr 10, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Mar 21, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 21, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 21, 2024	D · Potential for harm, one-off	The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation.
Oct 27, 2022	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 27, 2022	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Oct 27, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 27, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 27, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 27, 2022	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Oct 27, 2022	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 4).

Year	Citations	Worst severity that year
2022	7	E
2024	3	F
2026	4	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Delaware avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	8.28	4.67	3.95	top 5% in Delaware; top 1% in the U.S.
Registered Nurse hours	1.70	1.04	0.69	top 9% in Delaware; top 3% in the U.S.
Weekend total nurse staffing	6.90	4.18	3.50	top 9% in Delaware; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.64	0.48	top 42% in Delaware; top 21% in the U.S.
Total nursing staff turnover (%)	29.3	41.3	45.8	top 15% in Delaware; top 13% in the U.S.
RN turnover (%)	14.3	41.2	42.9	top 8% in Delaware; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.78, RN 1.39, weekend 5.65. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What training do all staff get on dementia care and on spotting and reporting abuse?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Excelcare at Newark LLC	3.0 mi	Newark, DE	★★☆☆☆	1/5
Encore at Parkside	3.7 mi	Newark, DE	★★☆☆☆	1/5	SFF
Exceptional Care for Children	3.7 mi	Newark, DE	★★★★★	5/5
Newark Manor Nursing Home	3.8 mi	Newark, DE	★★★☆☆	2/5	abuse
New Castle Health and Rehabilitation Center	3.9 mi	New Castle, DE	★★☆☆☆	1/5	SFF
Cadia Rehabilitation Pike Creek	4.9 mi	Wilmington, DE	★★★★☆	3/5
Pike Creek Nursing & Rehabilitation Center	5.9 mi	Wilmington, DE	★★☆☆☆	1/5	SFF
Coral Springs Rehab & Healthcare	6.2 mi	Wilmington, DE	★★☆☆☆	2/5
Complete Care at Brackenville LLC	7.1 mi	Hockessin, DE	★★★★☆	3/5
Regal Heights Healthcare & Rehab Center	7.4 mi	Hockessin, DE	★★☆☆☆	2/5	abuse
Willowbrooke Court at Cokesbury Village	7.8 mi	Hockessin, DE	★★★★★	4/5
Laurelwood Healthcare Center	8.3 mi	Elkton, MD	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Newark →

Facility data as of CMS processing date 2026-08-01. CCN 08A006.

The Care File

Visit checklist — Jeanne Jugan Residence

185 Salem Church Road, Newark, DE 19713 · 3023685886

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What training do all staff get on dementia care and on spotting and reporting abuse?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 08A006 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)