Kentmere Rehabilitation and Healthcare Center

Name: Kentmere Rehabilitation and Healthcare Center
Address: 1900 LOVERING AVENUE, Wilmington, DE, 19806, US
Telephone: 3026523311

1900 Lovering Avenue, Wilmington, DE 19806 · New Castle County · 104 certified beds · avg 90 residents/day · certified since Jan 1, 1967

3/5

Health inspection rating (on-site)

Serious findings on record

$8,278

Fines, last 3 years

5.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Dec 13, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 11, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (33)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 13, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 13, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 13, 2025	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 13, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Dec 13, 2025	D · Potential for harm, one-off	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint
Nov 22, 2024	F · Potential for harm, facility-wide	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 22, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 22, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 22, 2024	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 22, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Nov 22, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 22, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not have enough staff with the right skills to meet the mental and behavioral health needs of its residents, such as those living with dementia or depression. · from a complaint
Nov 22, 2024	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Oct 12, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 12, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 12, 2023	E · Potential for harm, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Oct 12, 2023	E · Potential for harm, repeated	The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location.
Oct 12, 2023	E · Potential for harm, repeated	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Oct 12, 2023	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Oct 12, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (16 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2023	12	0	F
2024	16	0	F
2025	5	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $8,278.

Date	Type	Amount / length
Dec 13, 2025	Fine	$8,278

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Delaware avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.15	4.67	3.95	top 19% in Delaware; top 11% in the U.S.
Registered Nurse hours	1.04	1.04	0.69	top 37% in Delaware; top 14% in the U.S.
Weekend total nurse staffing	4.79	4.18	3.50	top 14% in Delaware; top 8% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.70	0.64	0.48	top 35% in Delaware; top 16% in the U.S.
Total nursing staff turnover (%)	39.4	41.3	45.8	top 44% in Delaware; top 35% in the U.S.
RN turnover (%)	45.8	41.2	42.9	bottom 35% in Delaware; bottom 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.51, RN 0.91, weekend 4.19. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Gartner, John	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2022
Gartner, John	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2022
Healthpro Heritage LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2026
Johnson, Leslie	Individual	Operational/Managerial Control	NOT APPLICABLE	02/23/2026
Johnson, Leslie	Individual	ADP of the SNF	NOT APPLICABLE	02/23/2026
Kentmere Home of Merciful Rest Society INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	07/05/1966
Kentmere Home of Merciful Rest Society INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/20/2026
Mazie, Eric	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/01/2025
Mazie, Eric	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2025
RKL LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2026
Zhu, Ying	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How is pest control handled here, and when was the last treatment or inspection?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"How do you explain health changes and treatment options to residents and their families?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Gilpin Hall	0.6 mi	Wilmington, DE	★★★☆☆	2/5	abuse
Regency Healthcare & Rehab Center	0.9 mi	Wilmington, DE	★★★★☆	4/5
Excelcare at Wilmington LLC	1.1 mi	Wilmington, DE	★★★☆☆	2/5	abuse
Complete Care at Hillside LLC	1.7 mi	Wilmington, DE	★★★★☆	3/5
Wilmington Nursing & Rehabilitation Center	2.2 mi	Wilmington, DE		—/5	abuseSFF
Stonegates	2.6 mi	Greenville, DE	★★★★☆	3/5
Encore at Foulk	3.0 mi	Wilmington, DE	★★★★★	5/5
Cadia Rehabilitation Silverside	3.4 mi	Wilmington, DE	★★★★★	3/5
Willowbrooke Court at Country House	3.5 mi	Wilmington, DE	★★★★★	5/5
Kutz Rehabilitation and Nursing	3.5 mi	Wilmington, DE	★★☆☆☆	2/5	abuse
Encore at Wilmington	4.0 mi	Wilmington, DE	★★★☆☆	2/5
Coral Springs Rehab & Healthcare	4.1 mi	Wilmington, DE	★★☆☆☆	2/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 085001.

The Care File

Visit checklist — Kentmere Rehabilitation and Healthcare Center

1900 Lovering Avenue, Wilmington, DE 19806 · 3026523311

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $8,278

Most serious findings on record:

▲ Dec 13, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 085001 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)