Haven Manor Health Care Center, LLC

Name: Haven Manor Health Care Center, LLC
Address: 1441 Gateway Boulevard, Far Rockaway, NY, 11691, US
Telephone: 7184711500

1441 Gateway Boulevard, Far Rockaway, NY 11691 · Queens County · 240 certified beds · avg 214 residents/day · certified since Oct 1, 1984

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 23, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jan 23, 2026	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jan 23, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 23, 2026	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Jan 23, 2026	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 10, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 15, 2023	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 15, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 15, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 19, 2021	F · Potential for harm, facility-wide	The facility did not properly protect the personal money residents deposited with it for safekeeping.
Aug 19, 2021	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Aug 19, 2021	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 19, 2021	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Aug 19, 2021	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Aug 19, 2021	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (9 → 12).

Year	Citations	Worst severity that year
2021	6	F
2023	9	E
2024	1	D
2025	1	D
2026	12	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.15	3.58	3.95	bottom 1% in New York; bottom 1% in the U.S.
Registered Nurse hours	0.47	0.68	0.69	bottom 29% in New York; bottom 33% in the U.S.
Weekend total nurse staffing	1.76	3.13	3.50	bottom 1% in New York; bottom 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.24	0.48	0.48	bottom 23% in New York; bottom 19% in the U.S.
Total nursing staff turnover (%)	27.3	40.3	45.8	top 20% in New York; top 10% in the U.S.
RN turnover (%)	23.1	39.8	42.9	top 15% in New York; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 1.67, RN 0.36, weekend 1.37. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cytryn, Aron	Individual	5% or Greater Direct Ownership Interest	99%	12/17/2007
Cytryn, David	Individual	Direct Ownership Interest	NOT APPLICABLE	12/17/2007
Borello, Nancy	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2024
Borello, Nancy	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Cantor Trust	Organization	ADP of the SNF	NOT APPLICABLE	06/03/2025
Cytryn, Aron	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/17/2007
Cytryn, Aron	Individual	Operational/Managerial Control	NOT APPLICABLE	12/17/2007
Cytryn, Aron	Individual	General Partnership Interest	NOT APPLICABLE	09/27/2007
Cytryn, Aron	Individual	ADP of the SNF	NOT APPLICABLE	04/08/2025
Haven Manor Associates LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/03/2025
Manor Haven Associates	Organization	ADP of the SNF	NOT APPLICABLE	02/19/1974
Pierre, Kettlyne	Individual	Operational/Managerial Control	NOT APPLICABLE	04/05/2023
Saif, Mohammed	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/04/2024
Saif, Mohammed	Individual	ADP of the SNF	NOT APPLICABLE	04/08/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Queens Nassau Rehabilitation and Nursing Center	0.1 mi	Far Rockaway, NY	★★☆☆☆	2/5
Brookhaven Rehab & Health Care Center L L C	0.2 mi	Far Rockaway, NY	★★★☆☆	2/5
Premier Nursing and Rehab Center of Far Rockaway	0.3 mi	Far Rockaway, NY	★★★☆☆	3/5
Oceanview Nursing & Rehabilitation Care Center	0.4 mi	Far Rockaway, NY	★★★☆☆	2/5
West Lawrence Care Center, L L C	0.4 mi	Far Rockaway, NY	★☆☆☆☆	2/5
Far Rockaway Center for Rehabilitation and Nursing	0.5 mi	Far Rockaway, NY	★★★★☆	3/5
Peninsula Nursing and Rehabilitation Center	0.5 mi	Far Rockaway, NY	★★☆☆☆	1/5
Bezalel Rehabilitation and Nursing Center	0.5 mi	Far Rockaway, NY	★★★☆☆	3/5
Beach Gardens Rehabilitation and Nursing Center	0.5 mi	Far Rockaway, NY	★★☆☆☆	2/5	abuse
Rockaway Care Center	1.5 mi	Far Rockaway, NY	★☆☆☆☆	1/5
Lawrence Nursing Care Center, INC	1.8 mi	Arverne, NY	★☆☆☆☆	1/5
Resort Nursing Home	2.5 mi	Arverne, NY	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Far Rockaway →

Facility data as of CMS processing date 2026-08-01. CCN 335676.

The Care File

Visit checklist — Haven Manor Health Care Center, LLC

1441 Gateway Boulevard, Far Rockaway, NY 11691 · 7184711500

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335676 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)