Emanate Health Inter-Community Hospital- D/P SNF

210 W. San Bernardino Rd., Covina, CA 91723 (opens Google Maps) · Los Angeles County · (626) 915-6215· 25 certified beds · avg 19 residents/day · certified since Oct 20, 1994 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

5/5

Health inspection rating (on-site)

inspected May 28, 2026

Serious findings on record

Fines, last 3 years

5.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.

May 28, 2026E · Potential for more than minimal harm, pattern
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
May 28, 2026D · Potential for more than minimal harm, isolated
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
May 28, 2026D · Potential for more than minimal harm, isolated
The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. F-0698

View all 19 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
May 28, 2026	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
May 28, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584
May 28, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
May 28, 2026	D · Potential for more than minimal harm, isolated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
May 28, 2026	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
May 15, 2025	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
May 15, 2025	D · Potential for more than minimal harm, isolated	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604
May 15, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
May 15, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690
May 15, 2025	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868
May 15, 2024	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Sep 18, 2023	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 5).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	1	D
2024	8	E
2025	5	D
2026	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityCalifornia averageU.S. average

Total nurse staffing (hours per resident per day)

5.13

4.31

3.95

Registered Nurse hours

3.33

0.61

0.69

Weekend total nurse staffing

4.30

3.90

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.13	4.31	3.95	top 12% in California; top 11% in the U.S.
Registered Nurse hours	3.33	0.61	0.69	top 1% in California; top 1% in the U.S.
Weekend total nurse staffing	4.30	3.90	3.50	top 20% in California; top 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	3.61	0.51	0.48	top 1% in California; top 1% in the U.S.
Total nursing staff turnover (%)	15.4	36.7	45.8	top 3% in California; top 1% in the U.S.
RN turnover (%)	25.0	38.1	42.9	top 26% in California; top 20% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.10, RN 3.95, weekend 5.11.Comparing with Medicare Care Compare? Care Compare shows the raw figure (6.10 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Emanate Health Inter-Community Hospital- D/P SNF. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Emanate Health	Organization	5% or Greater Direct Ownership Interest	100%	10/15/2018
Allen, Walter	Individual	Corporate Director	NOT APPLICABLE	06/01/2024
Arvayo, Eddie	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Bryan, Thomas	Individual	Corporate Director	NOT APPLICABLE	06/01/2024
Bryan, Thomas	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Christ, Clifford	Individual	Corporate Director	NOT APPLICABLE	02/19/2008
Corbisiero, Raffaele	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Emanate Health	Organization	ADP of the SNF	NOT APPLICABLE	05/06/2026
Fuerst, Lisa	Individual	Corporate Officer	NOT APPLICABLE	01/01/2019
Gonzales, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/01/2023
Gorrell, Patsy	Individual	Corporate Director	NOT APPLICABLE	04/01/2018
Gorrell, Patsy	Individual	Corporate Officer	NOT APPLICABLE	04/01/2018
Hayakawa, Brenda	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Howard, Melissa	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
Howard, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2017
Howard, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2017
Khedia, Sanjay	Individual	Corporate Director	NOT APPLICABLE	09/01/2023
Kirchen, Mary	Individual	Corporate Director	NOT APPLICABLE	02/19/2008
Maldonado, Philip	Individual	Corporate Director	NOT APPLICABLE	06/01/2023
Mathewson, Gary	Individual	Corporate Director	NOT APPLICABLE	02/19/2008

Showing 20 of 27 parties CMS has on file for this facility; 7 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 15% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 27 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 178 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Covina Rehabilitation Center	0.3 mi	Covina, CA	★★☆☆☆	2/5
Harvard Creek Post Acute	0.6 mi	Covina, CA	★★★★★	4/5
The Rowland	0.9 mi	Covina, CA	★☆☆☆☆	1/5
Glendora Grand, INC	1.2 mi	Glendora, CA	★☆☆☆☆	1/5
Citrus Heights Health Center	2.3 mi	Covina, CA	★★★★★	4/5
Gladstone Sub-Acute and Rehab Center	2.4 mi	Glendora, CA	★☆☆☆☆	1/5
Arbor Glen Care Center	2.6 mi	Glendora, CA	★★☆☆☆	2/5
Clara Baldwin Stocker Home for Women	2.9 mi	West Covina, CA	★★★☆☆	2/5
Mesa Glen Care Center	3.1 mi	Glendora, CA	★☆☆☆☆	1/5	abuseSFF
Glendora Canyon Transitional Care Unit	3.1 mi	Glendora, CA	★☆☆☆☆	1/5	abuse
West Covina Medical Center D/P SNF	3.1 mi	West Covina, CA	★★★★☆	4/5
West Haven Healthcare	3.2 mi	West Covina, CA	★★★★☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Los Angeles, CA — 369 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Encino Hospital Medical Center D/P SNF — Encino, CA · overall 5/5
Fidelity Health Care — El Monte, CA · overall 3/5abuse
Fireside Health Care Center — Santa Monica, CA · overall 4/5
Flower Villa, INC — Los Angeles, CA · overall 3/5
Foothill Heights Care Center — Pasadena, CA · overall 3/5
Fountain View Subacute and Nursing Center — Los Angeles, CA · overall 2/5
Four Seasons Healthcare & Wellness Center, LP — North Hollywood, CA · overall 1/5abuseSFF
Garden Crest Rehabilitation Center — Los Angeles, CA · overall 2/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Covina →

Facility data as of CMS processing date 2026-08-01. CCN 555610.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Emanate Health Inter-Community Hospital- D/P SNF

210 W. San Bernardino Rd., Covina, CA 91723 · (626) 915-6215

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 15% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 27 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555610 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)