Emanate Health Inter-Community Hospital- D/P SNF

Name: Emanate Health Inter-Community Hospital- D/P SNF
Address: 210 W. SAN BERNARDINO RD., Covina, CA, 91723, US
Telephone: 6269156215

210 W. San Bernardino Rd., Covina, CA 91723 · Los Angeles County · 25 certified beds · avg 19 residents/day · certified since Oct 20, 1994

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 28, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 28, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 28, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 28, 2026	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 28, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 15, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 15, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
May 15, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 15, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 15, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 15, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 15, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 15, 2024	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
May 15, 2024	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 15, 2024	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 15, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 15, 2024	E · Potential for harm, repeated	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
May 15, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 18, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 5).

Year	Citations	Worst severity that year
2023	1	D
2024	8	E
2025	5	D
2026	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.13	4.31	3.95	top 12% in California; top 11% in the U.S.
Registered Nurse hours	3.33	0.61	0.69	top 1% in California; top 1% in the U.S.
Weekend total nurse staffing	4.30	3.90	3.50	top 20% in California; top 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	3.61	0.51	0.48	top 1% in California; top 1% in the U.S.
Total nursing staff turnover (%)	15.4	36.7	45.8	top 3% in California; top 1% in the U.S.
RN turnover (%)	25.0	38.1	42.9	top 26% in California; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.10, RN 3.95, weekend 5.11. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Emanate Health	Organization	5% or Greater Direct Ownership Interest	100%	10/15/2018
Allen, Walter	Individual	Corporate Director	NOT APPLICABLE	06/01/2024
Arvayo, Eddie	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Bryan, Thomas	Individual	Corporate Director	NOT APPLICABLE	06/01/2024
Bryan, Thomas	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Christ, Clifford	Individual	Corporate Director	NOT APPLICABLE	02/19/2008
Corbisiero, Raffaele	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Emanate Health	Organization	ADP of the SNF	NOT APPLICABLE	05/06/2026
Fuerst, Lisa	Individual	Corporate Officer	NOT APPLICABLE	01/01/2019
Gonzales, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/01/2023
Gorrell, Patsy	Individual	Corporate Director	NOT APPLICABLE	04/01/2018
Gorrell, Patsy	Individual	Corporate Officer	NOT APPLICABLE	04/01/2018
Hayakawa, Brenda	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Howard, Melissa	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
Howard, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2017
Howard, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2017
Khedia, Sanjay	Individual	Corporate Director	NOT APPLICABLE	09/01/2023
Kirchen, Mary	Individual	Corporate Director	NOT APPLICABLE	02/19/2008
Maldonado, Philip	Individual	Corporate Director	NOT APPLICABLE	06/01/2023
Mathewson, Gary	Individual	Corporate Director	NOT APPLICABLE	02/19/2008

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Covina Rehabilitation Center	0.3 mi	Covina, CA	★★☆☆☆	2/5
Harvard Creek Post Acute	0.6 mi	Covina, CA	★★★★★	4/5
The Rowland	1.0 mi	Covina, CA	★☆☆☆☆	1/5
Glendora Grand, INC	1.2 mi	Glendora, CA	★☆☆☆☆	1/5
Citrus Heights Health Center	2.3 mi	Covina, CA	★★★★★	4/5
Gladstone Sub-Acute and Rehab Center	2.4 mi	Glendora, CA	★☆☆☆☆	1/5
Arbor Glen Care Center	2.6 mi	Glendora, CA	★★☆☆☆	2/5
Clara Baldwin Stocker Home for Women	2.8 mi	West Covina, CA	★★★☆☆	2/5
Mesa Glen Care Center	3.1 mi	Glendora, CA	★☆☆☆☆	1/5	abuseSFF
Glendora Canyon Transitional Care Unit	3.1 mi	Glendora, CA	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Covina →

Facility data as of CMS processing date 2026-08-01. CCN 555610.

The Care File

Visit checklist — Emanate Health Inter-Community Hospital- D/P SNF

210 W. San Bernardino Rd., Covina, CA 91723 · 6269156215

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555610 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)