Crystal Care Center of Ashland

Name: Crystal Care Center of Ashland
Address: 1251 EAST MAIN STREET, Ashland, OH, 44805, US
Telephone: 4192819595

1251 East Main Street, Ashland, OH 44805 · Ashland County · 72 certified beds · avg 61 residents/day · certified since Jun 18, 2002

Part of chain: EMBASSY HEALTHCARE (33 facilities, chain avg rating 2.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

$17,686

Fines, last 3 years

2.65

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Aug 6, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

▲ Actual harm, one-off · May 6, 2025 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 28, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 23, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Apr 23, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Apr 23, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Apr 23, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Aug 6, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 6, 2025	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 6, 2025	F · Potential for harm, facility-wide	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
May 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
May 6, 2025	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
May 6, 2025	D · Potential for harm, one-off	The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint
May 6, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 6, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
May 6, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 6, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
May 6, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 6, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 10, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Sep 14, 2022	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 14, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 14, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 14, 2022	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 13).

Year	Citations	Serious (G–L)	Worst severity that year
2022	4	0	F
2024	1	0	D
2025	14	2	G ▲
2026	4	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $17,686.

Date	Type	Amount / length
Aug 6, 2025	Fine	$17,686

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.65	3.45	3.95	bottom 7% in Ohio; bottom 5% in the U.S.
Registered Nurse hours	0.34	0.60	0.69	bottom 10% in Ohio; bottom 14% in the U.S.
Weekend total nurse staffing	2.58	3.07	3.50	bottom 16% in Ohio; bottom 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.33	0.42	0.48	bottom 36% in Ohio; bottom 38% in the U.S.
Total nursing staff turnover (%)	55.9	48.7	45.8	bottom 29% in Ohio; bottom 23% in the U.S.
RN turnover (%)	57.1	43.9	42.9	bottom 28% in Ohio; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.93, RN 0.37, weekend 2.85. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Curran, Dan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Curran, Dan	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Embassy Healthcare Management INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Embassy Healthcare Management INC	Organization	ADP of the SNF	NOT APPLICABLE	04/21/2025
Handler, Aaron	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Heritage Employment Services, LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2020
Repchick, George	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2020
Repchick, George	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Repchick, George	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Kingston of Ashland	0.8 mi	Ashland, OH	★★★☆☆	2/5
The Good Shepherd Health and Rehabilitation Center	1.1 mi	Ashland, OH	★★★★★	4/5
Brethren Care Village Health Care Center	1.2 mi	Ashland, OH	★★★★★	4/5
Arbors at Mifflin	10.0 mi	Mansfield, OH	★★★☆☆	3/5
Oak Grove Manor	10.0 mi	Mansfield, OH	★☆☆☆☆	1/5
Country Pointe	10.2 mi	Wooster, OH	★★★★★	5/5
Jag Healthcare Mansfield	14.3 mi	Mansfield, OH	★☆☆☆☆	1/5
Winchester Terrace	14.5 mi	Mansfield, OH	★★☆☆☆	2/5
Liberty Nursing Center of Mansfield	15.0 mi	Mansfield, OH	★★☆☆☆	2/5
Crystal Care Center of Mansfie	15.0 mi	Mansfield, OH	★★★☆☆	4/5
Laurels of New London the	16.5 mi	New London, OH	★★★★★	5/5
West View Healthy Living	17.4 mi	Wooster, OH	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Ashland →

Facility data as of CMS processing date 2026-08-01. CCN 366239.

The Care File

Visit checklist — Crystal Care Center of Ashland

1251 East Main Street, Ashland, OH 44805 · 4192819595

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $17,686

Most serious findings on record:

▲ Aug 6, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ May 6, 2025 (F-0684, Actual harm, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366239 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)