Corewell Health Rehabilitation & Nursing Center -

Name: Corewell Health Rehabilitation & Nursing Center -
Address: 4118 Kalamazoo Ave SE, Grand Rapids, MI, 49508, US
Telephone: 6164867002

4118 Kalamazoo Ave SE, Grand Rapids, MI 49508 · Kent County · 165 certified beds · avg 145 residents/day · certified since Jan 1, 1967

Part of chain: COREWELL HEALTH (6 facilities, chain avg rating 4.7★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.32

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (21)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 10, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Apr 29, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Apr 29, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 12, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Aug 15, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 12, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 7, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Jul 12, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 12, 2023	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jul 12, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Jul 12, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 12, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 12, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 12, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jul 12, 2023	C · Minimal risk, facility-wide	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (4 → 2).

Year	Citations	Worst severity that year
2023	9	F
2024	7	D
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Michigan avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.32	4.32	3.95	top 13% in Michigan; top 9% in the U.S.
Registered Nurse hours	1.37	0.84	0.69	top 11% in Michigan; top 6% in the U.S.
Weekend total nurse staffing	4.50	3.79	3.50	top 14% in Michigan; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.90	0.49	0.48	top 8% in Michigan; top 8% in the U.S.
Total nursing staff turnover (%)	41.1	44.1	45.8	top 41% in Michigan; top 39% in the U.S.
RN turnover (%)	17.1	39.2	42.9	top 11% in Michigan; top 11% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.15, RN 1.32, weekend 4.36. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Beg, Simin	Individual	Corporate Director	NOT APPLICABLE	08/18/2020
Boettcher, Iris	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Boettcher, Iris	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Boss, Michelle	Individual	Operational/Managerial Control	NOT APPLICABLE	01/19/2020
Boss, Michelle	Individual	ADP of the SNF	NOT APPLICABLE	01/19/2020
Bragg, Talawnda	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Buckley, John	Individual	Corporate Director	NOT APPLICABLE	08/18/2020
Corewell Health	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/1982
Corewell Health	Organization	ADP of the SNF	NOT APPLICABLE	07/01/1982
Cox, Matthew	Individual	Corporate Officer	NOT APPLICABLE	07/01/2022
Doornbos, Mary	Individual	Corporate Director	NOT APPLICABLE	08/18/2020
Ferrell-Robinson, Lynnette	Individual	Corporate Director	NOT APPLICABLE	08/18/2020
Freese Decker, Christina	Individual	Corporate Officer	NOT APPLICABLE	08/21/2018
Freese Decker, Christina	Individual	ADP of the SNF	NOT APPLICABLE	06/05/2025
Hofman, Ronald	Individual	Corporate Director	NOT APPLICABLE	08/18/2020
Marlow, Tamila	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2020
Marlow, Tamila	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2020
Pakkala, Karen	Individual	Corporate Officer	NOT APPLICABLE	03/01/2013
Pakkala, Karen	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2013
Pink, Bill	Individual	Corporate Director	NOT APPLICABLE	08/18/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Optalis Health and Rehabilitation of Grand Rapids	1.2 mi	Grand Rapids, MI	★☆☆☆☆	1/5	abuseSFF
Holland Home Breton Rehabilitation & Living Centre	1.3 mi	Grand Rapids, MI	★★★★★	5/5
Optalis Health & Rehabilitation of Wyoming	2.9 mi	Wyoming, MI	★☆☆☆☆	1/5
Optalis Health & Rehabilitation at Kent-Crossing	3.1 mi	Grand Rapids, MI	★☆☆☆☆	1/5
Holland Home - Raybrook Manor	3.1 mi	Grand Rapids, MI	★★★★★	4/5
Harbor Post Acute Center	4.1 mi	Wyoming, MI	★★★☆☆	2/5
Clark Retirement Community	4.1 mi	Grand Rapids, MI	★★☆☆☆	2/5
Valley Health Center	4.8 mi	Grand Rapids, MI	★★★★★	5/5
Mission Point Nursing & Physical Rehabilitation Ce	5.1 mi	Grand Rapids, MI	★★☆☆☆	2/5
Mary Free Bed Sub-Acute Rehabilitation	5.4 mi	Grand Rapids, MI	★★★★☆	4/5
Porter Hills Health Center	5.6 mi	Grand Rapids, MI	★★★★★	5/5
Corewell Health Grand Rapids Hospitals Rehabilitat	6.4 mi	Grand Rapids, MI	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Grand Rapids →

Facility data as of CMS processing date 2026-08-01. CCN 235035.

The Care File

Visit checklist — Corewell Health Rehabilitation & Nursing Center -

4118 Kalamazoo Ave SE, Grand Rapids, MI 49508 · 6164867002

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 235035 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)