Arbrook Plaza

Name: Arbrook Plaza
Address: 401 West Arbrook Blvd., Arlington, TX, 76014, US
Telephone: 8174663094

401 West Arbrook Blvd., Arlington, TX 76014 · Tarrant County · 120 certified beds · avg 94 residents/day · certified since Sep 6, 2002

Part of chain: HMG HEALTHCARE (31 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 8, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
May 8, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 15, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 15, 2026	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jan 15, 2026	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 15, 2026	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 15, 2026	D · Potential for harm, one-off	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely.
Jan 15, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jan 23, 2025	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Jan 23, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · from a complaint
Jan 23, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Nov 1, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 1, 2024	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jun 28, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jun 28, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 14, 2023	E · Potential for harm, repeated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Sep 14, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 6).

Year	Citations	Worst severity that year
2023	5	E
2024	9	F
2025	3	E
2026	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.21	3.46	3.95	bottom 41% in Texas; bottom 22% in the U.S.
Registered Nurse hours	0.38	0.44	0.69	bottom 47% in Texas; bottom 19% in the U.S.
Weekend total nurse staffing	2.72	3.04	3.50	bottom 32% in Texas; bottom 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.57	0.34	0.48	top 10% in Texas; top 26% in the U.S.
Total nursing staff turnover (%)	48.5	55.3	45.8	top 41% in Texas; bottom 41% in the U.S.
RN turnover (%)	58.3	54.6	42.9	bottom 43% in Texas; bottom 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 0.40, weekend 2.92. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Balsamo, Krystal	Individual	Operational/Managerial Control	NOT APPLICABLE	09/29/2021
Balsamo, Krystal	Individual	ADP of the SNF	NOT APPLICABLE	09/29/2021
Cibc Bank USA	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2023
Cibc Bank USA	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2023
Culp, Roland	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2018
Culp, Roland	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2018
Daspit, Laurence	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2018
Daspit, Laurence	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2018
De Jong, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2024
De Jong, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2024
Dohn, William	Individual	Operational/Managerial Control	NOT APPLICABLE	03/27/2019
Dohn, William	Individual	ADP of the SNF	NOT APPLICABLE	03/27/2019
Forvis Mazars LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	01/24/2018
Forvis Mazars LLP	Organization	ADP of the SNF	NOT APPLICABLE	02/07/2013
HMG Arlington SNF, LP	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2013
HMG Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2018
Lewis, Tamara	Individual	Operational/Managerial Control	NOT APPLICABLE	11/16/2014
Lewis, Tamara	Individual	ADP of the SNF	NOT APPLICABLE	11/16/2014
Murrell, Edward	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2023
Perryman, Joe	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What are your rules for bringing in my family member's favorite foods, and how are they stored?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Town Hall Estates - Arlington, INC.	0.6 mi	Arlington, TX	★★☆☆☆	1/5
Matlock Place Health & Rehabilitation Center	3.9 mi	Arlington, TX	★☆☆☆☆	1/5	abuse
Avir at Arlington	4.5 mi	Arlington, TX	★☆☆☆☆	1/5
Green Oaks Nursing & Rehabilitation	4.7 mi	Arlington, TX	★★★☆☆	2/5
Viridian Wellness & Rehabilitation	4.7 mi	Arlington, TX		—/5	SFF
Purehealth Transitional Care at THR Arlington	5.1 mi	Arlington, TX	★★☆☆☆	2/5
Interlochen Health and Rehabilitation Center	5.3 mi	Arlington, TX	★☆☆☆☆	2/5
Arlington Residence and Rehabilitation Center	5.8 mi	Arlington, TX	★☆☆☆☆	1/5
Avir at Kennedale	6.7 mi	Kennedale, TX	★☆☆☆☆	2/5
The Pavilion at Creekwood	7.5 mi	Mansfield, TX	★★☆☆☆	2/5
Immanuel's Healthcare	8.0 mi	Fort Worth, TX	★★★☆☆	3/5
Heritage at Turner Park Health & Rehab	8.1 mi	Grand Prairie, TX	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Arlington →

Facility data as of CMS processing date 2026-08-01. CCN 675930.

The Care File

Visit checklist — Arbrook Plaza

401 West Arbrook Blvd., Arlington, TX 76014 · 8174663094

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 675930 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)