Advanced Health Care of Reno

Name: Advanced Health Care of Reno
Address: 961 KUENZLI STREET, Reno, NV, 89502, US
Telephone: 7754707200

961 Kuenzli Street, Reno, NV 89502 · Washoe County · 42 certified beds · avg 42 residents/day · certified since Aug 11, 2016

Part of chain: ADVANCED HEALTH CARE (26 facilities, chain avg rating 4.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.99

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 20, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 20, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Nov 20, 2025	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 30, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 30, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 7).

Year	Citations	Worst severity that year
2023	8	E
2024	3	D
2025	7	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Nevada avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.99	4.05	3.95	top 37% in Nevada; top 40% in the U.S.
Registered Nurse hours	1.14	0.98	0.69	top 30% in Nevada; top 11% in the U.S.
Weekend total nurse staffing	3.32	3.61	3.50	bottom 44% in Nevada; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.89	0.87	0.48	top 32% in Nevada; top 8% in the U.S.
Total nursing staff turnover (%)	40.8	45.1	45.8	top 36% in Nevada; top 38% in the U.S.
RN turnover (%)	45.5	43.4	42.9	bottom 44% in Nevada; bottom 43% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.12, RN 1.46, weekend 4.25. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
New Ahc Holdings, LLC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2021
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/01/2024
The G&H Miller Utah Trust Dated February 26, 2019	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/01/2024
The Gail Miller GST Trust	Organization	5% or Greater Indirect Ownership Interest	72%	01/01/2024
Hopkins, Douglas	Individual	Operational/Managerial Control	NOT APPLICABLE	01/13/2025
Hopkins, Douglas	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2025
LHMSH LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Maul, Mary	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2025
New Ahc Holdings, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2025
Oxnam, Nathan	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Caremeridian LLC, DBA Neurorestorative	0.7 mi	Reno, NV	★☆☆☆☆	1/5	abuseSFF
Rosewood Rehabilitation Center	1.8 mi	Reno, NV	★☆☆☆☆	1/5
Alpine Skilled Nursing and Rehabilitation Center	2.4 mi	Reno, NV	★★☆☆☆	2/5
Alta Skilled Nursing and Rehabilitation Center	3.9 mi	Reno, NV	★★☆☆☆	2/5
Northern Nevada State Veterans Home	4.0 mi	Sparks, NV	★★★★☆	2/5	abuse
Hearthstone Health and Rehabilitation	5.2 mi	Sparks, NV	★☆☆☆☆	1/5
Life Care Center of Reno	5.9 mi	Reno, NV	★☆☆☆☆	1/5	SFF
Wingfield Skilled Nursing and Rehabilitation Cente	7.8 mi	Sparks, NV	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Reno →

Facility data as of CMS processing date 2026-08-01. CCN 295096.

The Care File

Visit checklist — Advanced Health Care of Reno

961 Kuenzli Street, Reno, NV 89502 · 7754707200

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 295096 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)