Windsor Las Palmas Nursing and Rehabilitation Cent

Name: Windsor Las Palmas Nursing and Rehabilitation Cent
Address: 1301 E QUEBEC AVE, McAllen, TX, 78503, US
Telephone: 9569720049

1301 E Quebec Ave, McAllen, TX 78503 · Hidalgo County · 120 certified beds · avg 101 residents/day · certified since Nov 2, 1994

Part of chain: WELLSENTIAL HEALTH (67 facilities, chain avg rating 2.7★)

5/5

Health inspection rating (on-site)

Serious findings on record

$38,393

Fines, last 3 years

3.02

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (7)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 6, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Mar 6, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2023	1	0	D
2025	6	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $38,393.

Date	Type	Amount / length
Feb 9, 2024	Fine	$38,393

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.02	3.46	3.95	bottom 25% in Texas; bottom 15% in the U.S.
Registered Nurse hours	0.32	0.44	0.69	bottom 34% in Texas; bottom 12% in the U.S.
Weekend total nurse staffing	2.71	3.04	3.50	bottom 31% in Texas; bottom 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.34	0.48	bottom 19% in Texas; bottom 11% in the U.S.
Total nursing staff turnover (%)	40.3	55.3	45.8	top 21% in Texas; top 37% in the U.S.
RN turnover (%)	16.7	54.6	42.9	top 4% in Texas; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.34, weekend 2.89. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
CSV Rhea Management Holdco, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
DWD TX Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Jack and Nancy Dwyer Workforce Development Center INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Reg Leased Opco LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Reg Operator Holdco LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Regency Ihs of Las Palmas LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	12/15/2022
Regency Integrated Health Services LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Regency Texas Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/15/2022
Val Verde County Hospital District	Organization	5% or Greater Direct Ownership Interest	100%	12/15/2022
Aquino, Eduardo	Individual	ADP of the SNF	NOT APPLICABLE	12/15/2022
Chartrand, Daniel	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/19/2014
Chu, Maria	Individual	ADP of the SNF	NOT APPLICABLE	12/15/2022
Clapp, Barbara	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2021
Dekowski, Donovan	Individual	Operational/Managerial Control	NOT APPLICABLE	12/15/2022
Dekowski, Donovan	Individual	ADP of the SNF	NOT APPLICABLE	12/15/2022
Diaz, Cris	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/25/2022
Jimenez, Sonio	Individual	Operational/Managerial Control	NOT APPLICABLE	10/04/2023
Jimenez, Sonio	Individual	ADP of the SNF	NOT APPLICABLE	10/04/2023
Jurado, Jorge	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/13/2023
Jurado, Jorge	Individual	Corporate Officer	NOT APPLICABLE	10/13/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
McAllen Transitional Care Center	0.2 mi	McAllen, TX	★★★★☆	3/5
Alfredo Gonzalez Texas State Veterans Home	0.9 mi	McAllen, TX	★★☆☆☆	2/5	abuse
Grand Terrace Rehabilitation and Healthcare	1.4 mi	McAllen, TX	★★★★★	5/5
McAllen Nursing Center	1.6 mi	McAllen, TX	★★☆☆☆	2/5
Windsor Nursing and Rehabilitation Center of McAll	1.7 mi	McAllen, TX	★★★☆☆	4/5
San Juan Nursing Home, INC.	3.4 mi	San Juan, TX	★★★★☆	4/5
Village Healthcare and Rehabilitation	3.8 mi	McAllen, TX	★★★☆☆	2/5	abuse
Colonial Manor Advanced Rehab & Healthcare	4.1 mi	Pharr, TX	★☆☆☆☆	2/5
Briarcliff Nursing and Rehabilitation Center	4.7 mi	McAllen, TX	★☆☆☆☆	2/5	abuse
Edinburg Nursing and Rehabilitation Center	5.1 mi	Edinburg, TX	★★☆☆☆	3/5
The Heights of Alamo	5.3 mi	Alamo, TX	★★★★★	4/5
Hidalgo Nursing and Rehabilitation Center	5.6 mi	Edinburg, TX	★☆☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in McAllen →

Facility data as of CMS processing date 2026-08-01. CCN 675415.

The Care File

Visit checklist — Windsor Las Palmas Nursing and Rehabilitation Cent

1301 E Quebec Ave, McAllen, TX 78503 · 9569720049

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $38,393

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 675415 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)