The Springs of Avalon
610 South Avalon St, West Memphis, AR 72301 · Crittenden County · 85 certified beds · avg 82 residents/day · certified since Nov 1, 1993
Part of chain: THE SPRINGS ARKANSAS (26 facilities, chain avg rating 3.4★)
2/5
Health inspection rating (on-site)
0
Serious findings on record
$8,416
Fines, last 3 years
4.21
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 22, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| May 22, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Feb 2, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not have firmly secured handrails on both sides of its hallways. |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Oct 28, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Oct 28, 2022 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Oct 28, 2022 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Oct 28, 2022 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Oct 28, 2022 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Oct 28, 2022 | E · Potential for harm, repeated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Oct 28, 2022 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 7 | 0 | F |
| 2024 | 11 | 0 | F |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,416.
| Date | Type | Amount / length |
|---|---|---|
| Aug 14, 2025 | Fine | $8,416 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arkansas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.21 | 4.71 | 3.95 | bottom 22% in Arkansas; top 32% in the U.S. |
| Registered Nurse hours | 0.40 | 0.48 | 0.69 | bottom 38% in Arkansas; bottom 22% in the U.S. |
| Weekend total nurse staffing | 3.73 | 4.04 | 3.50 | bottom 34% in Arkansas; top 32% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.28 | 0.48 | bottom 43% in Arkansas; bottom 18% in the U.S. |
| Total nursing staff turnover (%) | 56.3 | 49.5 | 45.8 | bottom 28% in Arkansas; bottom 22% in the U.S. |
| RN turnover (%) | 85.7 | 44.8 | 42.9 | bottom 3% in Arkansas; bottom 3% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.23, RN 0.31, weekend 2.86. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Aj-Arp LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Figures, Koyia | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Figures, Koyia | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Gutman, Isaac | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Hoffman, Alexander | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Hoffman, Helen | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Knowlton, Laportia | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Knowlton, Laportia | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Kurz, Chaim | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Kurz, Solomon | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| West Memphis Building LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| White River Healthcare LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| White River Healthcare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/23/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Where do you post the contact information for the state agency and the ombudsman, in case we ever need to file a complaint?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Springs Broadway | 0.6 mi | West Memphis, AR | ★★☆☆☆ | 2/5 | |
| Willowbend Health and Rehabilitation, LLC | 4.4 mi | Marion, AR | ★★★☆☆ | 2/5 | |
| Parkway Health and Rehabilitation Center | 9.5 mi | Memphis, TN | ★★★☆☆ | 3/5 | |
| Harborview Post Acute | 9.6 mi | Memphis, TN | ★★★☆☆ | 2/5 | |
| Midtown Center for Health and Rehabilitation | 11.0 mi | Memphis, TN | ★★☆☆☆ | 3/5 | |
| Majestic Gardens at Memphis Rehab & SNC | 11.0 mi | Memphis, TN | ★☆☆☆☆ | 1/5 | SFF |
| Graceland Rehabilitation and Nursing Care Center | 12.6 mi | Memphis, TN | ★☆☆☆☆ | 1/5 | SFF |
| Allen Morgan Health and Rehabilitation Center | 14.1 mi | Memphis, TN | ★★★★★ | 5/5 | |
| Highlands Health and Rehabilitation Center | 14.1 mi | Memphis, TN | ★★☆☆☆ | 2/5 | |
| Diversicare of Southaven | 15.3 mi | Southaven, MS | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 045217.