3549 Norriswood, Memphis, TN 38111 (opens Google Maps) · Shelby County · (901) 325-7820· 180 certified beds · avg 158 residents/day · certified since Jun 25, 1984 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CHAMPION CARE (22 facilities, chain avg rating 2.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Feb 10, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Showing the latest 3 of 16 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. F-0689
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 10, 2026 | ▲ J · Immediate jeopardy, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Oct 14, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Aug 11, 2022 | E · Potential for more than minimal harm, pattern | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Aug 11, 2022 | E · Potential for more than minimal harm, pattern | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · F-0694 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 22, 2019 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Oct 22, 2019 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Oct 22, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 6, 2018 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Dec 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Dec 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Dec 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
Citations from standard inspections increased between the last two inspection cycles (3 → 6).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 5 | 0 | E |
| 2019 | 3 | 0 | D |
| 2022 | 6 | 0 | E |
| 2025 | 1 | 0 | D |
| 2026 | 1 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $22,925.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Feb 10, 2026 | Fine | $22,925 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.09 | 3.62 | 3.95 | bottom 21% in Tennessee; bottom 17% in the U.S. |
| Registered Nurse hours | 0.46 | 0.57 | 0.69 | bottom 38% in Tennessee; bottom 31% in the U.S. |
| Weekend total nurse staffing | 2.71 | 3.15 | 3.50 | bottom 25% in Tennessee; bottom 17% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.39 | 0.39 | 0.48 | top 40% in Tennessee; top 50% in the U.S. |
| Total nursing staff turnover (%) | 53.6 | 48.9 | 45.8 | bottom 36% in Tennessee; bottom 28% in the U.S. |
| RN turnover (%) | 50.0 | 43.2 | 42.9 | bottom 37% in Tennessee; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.48, weekend 2.83.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.22 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Highlands Health and Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| BL Capital Group Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 10% | 06/01/2022 |
| Legacy SNF Opco Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 13% | 06/01/2022 |
| Legacy SNF Opco Holdings Trust | Organization | 5% or Greater Indirect Ownership Interest | 13% | 06/01/2022 |
| The Bay at Highlands Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/01/2022 |
| TN2 Opco Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 25% | 06/01/2022 |
| Champion Care LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Paul, Charlotte | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/20/2022 |
| Ruvel, Menachem | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2022 |
| Ruvel, Menachem | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Weinberg, Yisroel | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2022 |
| Weinberg, Yisroel | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
All 11 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Champion Care — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Allen Morgan Health and Rehabilitation Center | 0.0 mi | Memphis, TN | ★★★★★ | 5/5 | |
| Shelby Oaks Post Acute | 2.5 mi | Memphis, TN | ★☆☆☆☆ | 1/5 | abuse |
| Midtown Center for Health and Rehabilitation | 3.3 mi | Memphis, TN | ★★☆☆☆ | 3/5 | |
| Majestic Gardens at Memphis Rehab & SNC | 3.3 mi | Memphis, TN | ★☆☆☆☆ | 1/5 | SFF |
| Delta Blues Health & Rehabilitation | 4.6 mi | Memphis, TN | ★★☆☆☆ | 2/5 | |
| Signature Healthcare of Memphis | 5.6 mi | Memphis, TN | ★★★★★ | 5/5 | |
| Ave Maria Home | 5.6 mi | Bartlett, TN | ★★☆☆☆ | 2/5 | |
| Signature Healthcare of Primacy | 5.8 mi | Memphis, TN | ★★★★★ | 4/5 | |
| Quince Nursing and Rehabilitation Center | 5.8 mi | Memphis, TN | ★★☆☆☆ | 1/5 | |
| Waters of Memphis a Rehabilitation & Nursing Ctr | 5.8 mi | Memphis, TN | ★☆☆☆☆ | 2/5 | |
| Harborview Post Acute | 6.0 mi | Memphis, TN | ★★★☆☆ | 2/5 | |
| Graceland Rehabilitation and Nursing Care Center | 6.3 mi | Memphis, TN | ★☆☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
CMS records place this facility in Shelby, TN — 25 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 445165.
May we use Google Analytics cookies to measure visits and pages viewed? Optional — every feature works without them. Privacy details