The Massachusetts Veterans Home at Chelsea

Name: The Massachusetts Veterans Home at Chelsea
Address: 100 SUMMIT STREET, Chelsea, MA, 02150, US
Telephone: 6178877115

100 Summit Street, Chelsea, MA 02150 · Suffolk County · 154 certified beds · avg 120 residents/day · certified since Feb 9, 1967

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

9.76

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 19, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 19, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 19, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 29, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint
Jul 29, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Oct 9, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Oct 9, 2024	D · Potential for harm, one-off	The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 17, 2024	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Jul 17, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 14, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 3, 2023	F · Potential for harm, facility-wide	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Aug 3, 2023	F · Potential for harm, facility-wide	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Aug 3, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 3, 2023	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Aug 3, 2023	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Aug 3, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Aug 3, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 3, 2023	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Aug 3, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 3).

Year	Citations	Worst severity that year
2023	9	F
2024	10	D
2025	5	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	9.76	3.89	3.95	top 1% in Massachusetts; top 1% in the U.S.
Registered Nurse hours	2.27	0.65	0.69	top 1% in Massachusetts; top 1% in the U.S.
Weekend total nurse staffing	8.85	3.51	3.50	top 1% in Massachusetts; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.28	0.46	0.48	top 2% in Massachusetts; top 3% in the U.S.
Total nursing staff turnover (%)	0.0	38.2	45.8	—
RN turnover (%)	0.0	42.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.97, RN 1.63, weekend 6.33. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
The Commonwealth of Massachusetts	Organization	5% or Greater Direct Ownership Interest	100%	03/01/2023
Baldini, Christine	Individual	Operational/Managerial Control	NOT APPLICABLE	01/28/2024
Baldini, Christine	Individual	ADP of the SNF	NOT APPLICABLE	05/02/2025
Barash, Jed	Individual	Operational/Managerial Control	NOT APPLICABLE	07/24/2016
Barash, Jed	Individual	ADP of the SNF	NOT APPLICABLE	05/02/2025
Couillard, John	Individual	Corporate Director	NOT APPLICABLE	09/14/2020
Couillard, John	Individual	Corporate Officer	NOT APPLICABLE	09/13/2020
Couillard, John	Individual	Operational/Managerial Control	NOT APPLICABLE	09/13/2020
Couillard, John	Individual	ADP of the SNF	NOT APPLICABLE	09/14/2020
The Commonwealth of Massachusetts	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/1966

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you learn about each resident's background and history, and how does that shape their care?"
"Who would be my family member's attending doctor here, and how often would they be seen?"
"What mental health services do you provide on-site, and who delivers them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Katzman Family Center for Living	0.2 mi	Chelsea, MA	★★★★★	5/5
Rehabilitation & Nursing Center at Everett (the)	0.9 mi	Everett, MA	★★★☆☆	4/5
Highland Park Rehabilitation and Healthcare Center	1.0 mi	Chelsea, MA	★☆☆☆☆	1/5
Leonard Florence Center for Living	1.0 mi	Chelsea, MA	★★★★★	5/5
Lighthouse Rehabilitation and Healthcare Center	1.1 mi	Revere, MA	★★☆☆☆	2/5
The Center at Advocate	1.5 mi	East Boston, MA	★☆☆☆☆	1/5
Dexter House Healthcare	2.1 mi	Malden, MA	★★★☆☆	3/5
North End Rehabilitation and Healthcare Center	3.0 mi	Boston, MA	★★☆☆☆	2/5
Regalcare at Glen Ridge	3.5 mi	Medford, MA	★☆☆☆☆	1/5
Saugus Center	3.8 mi	Saugus, MA	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Chelsea →

Facility data as of CMS processing date 2026-08-01. CCN 225110.

The Care File

Visit checklist — The Massachusetts Veterans Home at Chelsea

100 Summit Street, Chelsea, MA 02150 · 6178877115

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "Who would be my family member's attending doctor here, and how often would they be seen?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225110 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)