The Heritage at Lowman Rehab and Healthcare
201 Fortress Drive, White Rock, SC 29177 · Richland County · 152 certified beds · avg 129 residents/day · certified since Mar 1, 1974
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · May 14, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 15, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 9, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 9, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Dec 9, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. |
| Dec 9, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Aug 6, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Sep 4, 2024 | E · Potential for harm, repeated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Sep 4, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 4, 2024 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| May 14, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Nov 3, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Nov 3, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 19, 2022 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Jul 19, 2022 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (14 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | E |
| 2023 | 2 | 0 | E |
| 2024 | 15 | 1 | G ▲ |
| 2025 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $14,664.
| Date | Type | Amount / length |
|---|---|---|
| Sep 4, 2024 | Fine | $6,152 |
| May 14, 2024 | Fine | $8,512 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | South Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.60 | 4.08 | 3.95 | top 20% in South Carolina; top 20% in the U.S. |
| Registered Nurse hours | 0.66 | 0.67 | 0.69 | top 33% in South Carolina; top 40% in the U.S. |
| Weekend total nurse staffing | 3.87 | 3.55 | 3.50 | top 24% in South Carolina; top 27% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.42 | 0.41 | 0.48 | top 32% in South Carolina; top 45% in the U.S. |
| Total nursing staff turnover (%) | 46.3 | 45.9 | 45.8 | bottom 47% in South Carolina; bottom 46% in the U.S. |
| RN turnover (%) | 40.9 | 42.1 | 42.9 | bottom 49% in South Carolina; top 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.11, RN 0.59, weekend 3.45. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Lutheran Homes of SC, INC. | Organization | Direct Ownership Interest | NOT APPLICABLE | 09/23/1994 |
| Coleman, Charles | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2023 |
| Coleman, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Coleman, Charles | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
| Curana Health of South Carolina PC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Forvis Mazars LLP | Organization | ADP of the SNF | NOT APPLICABLE | 05/01/2018 |
| Knowles, Amanda | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/17/2024 |
| Knowles, Amanda | Individual | ADP of the SNF | NOT APPLICABLE | 06/17/2024 |
| Lutheran Homes of SC, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 09/23/1994 |
| Milas, Monica | Individual | ADP of the SNF | NOT APPLICABLE | 11/01/2022 |
| Pharmacy Corporation of America | Organization | ADP of the SNF | NOT APPLICABLE | 10/31/2013 |
| Shepke, Frank | Individual | Corporate Officer | NOT APPLICABLE | 02/02/2015 |
| Shepke, Frank | Individual | ADP of the SNF | NOT APPLICABLE | 02/02/2015 |
| Spectrum Parent, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 08/19/2015 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| L.M.C.- Extended Care | 9.2 mi | Lexington, SC | ★★★☆☆ | 3/5 | |
| St Andrews Operator, LLC | 10.1 mi | Columbia, SC | ★☆☆☆☆ | 1/5 | |
| Retreat at Wellmore of Lexington | 10.4 mi | Lexington, SC | ★★★★☆ | 4/5 | |
| Presbyterian Home of South Carolina-Columbia | 11.5 mi | Lexington, SC | ★★☆☆☆ | 2/5 | |
| NHC Healthcare - Lexington | 12.6 mi | West Columbia, SC | ★★★★☆ | 3/5 | |
| Millennium Post Acute Rehabilitation | 13.4 mi | West Columbia, SC | ★★☆☆☆ | 2/5 | |
| Opus Post Acute Rehabilitation | 13.9 mi | West Columbia, SC | ★★★☆☆ | 3/5 | |
| C M Tucker Jr Nursing Care Center Fewell and Stone | 16.1 mi | Columbia, SC | ★★☆☆☆ | 1/5 | abuse |
| C M Tucker Jr Nursing Care Center Roddey Pavilio | 16.1 mi | Columbia, SC | ★★☆☆☆ | 1/5 | |
| Still Hopes Episcopal Retirement Community | 16.2 mi | West Columbia, SC | ★★★★★ | 5/5 | |
| Pruitthealth- Columbia | 17.3 mi | Columbia, SC | ★☆☆☆☆ | 1/5 | |
| White Oak Manor - Columbia | 17.4 mi | Columbia, SC | ★★★★☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 425100.