Rocky Mount Rehabilitation Center
160 S Winstead Avenue, Rocky Mount, NC 27804 · Nash County · 117 certified beds · avg 101 residents/day · certified since Jul 1, 1987
Part of chain: SOVEREIGN HEALTHCARE HOLDINGS (43 facilities, chain avg rating 3.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Jan 9, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 29, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Nov 19, 2024 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 4, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (27)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 21, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 21, 2025 | E · Potential for harm, repeated | The facility employed staff who were not licensed, certified, or registered as required by state law. · from a complaint |
| Nov 21, 2025 | E · Potential for harm, repeated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Nov 21, 2025 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Nov 21, 2025 | C · Minimal risk, facility-wide | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
| Nov 21, 2025 | B · Minimal risk, repeated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jan 9, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 19, 2024 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Aug 1, 2024 | C · Minimal risk, facility-wide | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (6 → 13).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 9 | 1 | G ▲ |
| 2025 | 16 | 1 | J ▲ |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $27,872.
| Date | Type | Amount / length |
|---|---|---|
| Jan 9, 2025 | Fine | $17,345 |
| Nov 19, 2024 | Fine | $10,527 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.80 | 4.01 | 3.95 | top 41% in North Carolina; top 48% in the U.S. |
| Registered Nurse hours | 0.62 | 0.64 | 0.69 | top 36% in North Carolina; top 46% in the U.S. |
| Weekend total nurse staffing | 3.44 | 3.56 | 3.50 | top 38% in North Carolina; top 45% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.31 | 0.41 | 0.48 | bottom 48% in North Carolina; bottom 35% in the U.S. |
| Total nursing staff turnover (%) | 47.2 | 49.0 | 45.8 | top 46% in North Carolina; bottom 44% in the U.S. |
| RN turnover (%) | 72.2 | 45.7 | 42.9 | bottom 12% in North Carolina; bottom 10% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.76, RN 0.61, weekend 3.41. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cronquist 2015 Family Tr | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2015 |
| John J Notermann Business Tr | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/12/2017 |
| Sovereign Carolina Holdings LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 05/01/2014 |
| Cronquist, Royce | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2017 |
| Cronquist, Royce | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2018 |
| Deiter, Sara | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/23/2025 |
| Deiter, Sara | Individual | ADP of the SNF | NOT APPLICABLE | 10/23/2025 |
| Ghannam, Waseem | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2026 |
| Ghannam, Waseem | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2026 |
| Kelly, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2018 |
| Melton, Donald | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2014 |
| Melton, Donald | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2014 |
| Notermann, Brenda | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 04/15/2025 |
| Peck, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/29/2026 |
| Peck, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 06/29/2026 |
| Southern Healthcare Management LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/01/2014 |
| Southern Healthcare Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/15/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you verify licenses and certifications for every caregiver before they start, and how often do you recheck them?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Lodge at Rocky Mount Health and Rehabilitation | 1.7 mi | Rocky Mount, NC | ★★★☆☆ | 3/5 | |
| The Carrolton of Nash | 1.8 mi | Rocky Mount, NC | ★★★★☆ | 4/5 | |
| Autumn Care of Nash | 4.7 mi | Nashville, NC | ★★★☆☆ | 3/5 | |
| Longleaf Neuro-Medical Treatment Center | 16.5 mi | Wilson, NC | ★★★☆☆ | 2/5 | |
| Edgecombe Health Center by Harborview | 16.9 mi | Tarboro, NC | ★☆☆☆☆ | 1/5 | |
| Wilson Rehabilitation and Nursing Center | 16.9 mi | Wilson, NC | ★★★★☆ | 4/5 | |
| Tarboro Health and Rehabilitation LLC | 17.0 mi | Tarboro, NC | ★★★★★ | 5/5 | |
| Harmony Park at Wilson | 17.6 mi | Wilson, NC | ★★★★☆ | 4/5 | |
| Wilson Pines Nursing and Rehabilitation Center | 17.7 mi | Wilson, NC | ★★★★☆ | 4/5 | |
| Wilson Healthcare and Rehabilitation Center | 18.0 mi | Wilson, NC | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 345260.