Providence Seward Mountain Haven
2203 Oak Street, Seward, AK 99664 · Kenai Peninsula County · 40 certified beds · avg 39 residents/day · certified since Jan 1, 1994
Part of chain: PROVIDENCE HEALTH & SERVICES (8 facilities, chain avg rating 3.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (20)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 11, 2026 | E · Potential for harm, repeated | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint |
| Sep 13, 2024 | F · Potential for harm, facility-wide | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 13, 2024 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Mar 3, 2023 | E · Potential for harm, repeated | The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency. |
| Mar 3, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 3, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 3, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Mar 3, 2023 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Mar 3, 2023 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Mar 3, 2023 | C · Minimal risk, facility-wide | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. |
| Nov 12, 2021 | E · Potential for harm, repeated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Nov 12, 2021 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Nov 12, 2021 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Nov 12, 2021 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 12, 2021 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 5 | 0 | E |
| 2023 | 7 | 0 | E |
| 2024 | 7 | 0 | F |
| 2026 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Alaska avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.80 | 7.40 | 3.95 | bottom 38% in Alaska; top 2% in the U.S. |
| Registered Nurse hours | 2.22 | 2.28 | 0.69 | top 38% in Alaska; top 1% in the U.S. |
| Weekend total nurse staffing | 5.89 | 6.63 | 3.50 | bottom 38% in Alaska; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.64 | 1.59 | 0.48 | top 44% in Alaska; top 2% in the U.S. |
| Total nursing staff turnover (%) | 75.0 | 48.3 | 45.8 | bottom 8% in Alaska; bottom 3% in the U.S. |
| RN turnover (%) | 84.0 | 46.0 | 42.9 | bottom 8% in Alaska; bottom 4% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.27, RN 2.05, weekend 5.43. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
Government - City
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| City of Seward | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2003 |
| Anderson, Donald | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2017 |
| Blair, Richard | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Crawford, Isiaah | Individual | Corporate Director | NOT APPLICABLE | 02/01/2012 |
| Flynn, Jerry | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/21/2020 |
| Hejna, Diane | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Hoffman, Gregory | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2020 |
| Hughes, Phyllis | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Jagielski, Helena | Individual | W-2 Managing Employee | NOT APPLICABLE | 02/21/2022 |
| Kingston, Mary Beth | Individual | Corporate Director | NOT APPLICABLE | 09/01/2022 |
| Lyons, Mary | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| Markham, Donna | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Martin, James | Individual | Corporate Officer | NOT APPLICABLE | 01/13/2023 |
| Miller, Amy | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/01/2015 |
| Murphy, Michael | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Newsom, Anna | Individual | Corporate Officer | NOT APPLICABLE | 05/13/2022 |
| O'Quinn, Marvin | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Pacini, Carol | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Providence Health & Services | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2016 |
| Providence Health & Services - Washington | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/01/2003 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you explain health changes and treatment options to residents and their families?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
No other Medicare-certified nursing homes within 20 miles in the current records.
Facility data as of CMS processing date 2026-08-01. CCN 025024.