Norwalk Nursing and Rehabilitation Center

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total —, RN —, weekend —.Comparing with Medicare Care Compare? Care Compare shows the raw figure (— here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Showing 20 of 24 parties CMS has on file for this facility; 4 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Campbell Street Services — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Osage Rehab and Health Care Center — Osage, IA · overall 1/5
• Parkview Manor — Wellman, IA · overall 1/5abuse
• Pleasant Acres Care Center — Hull, IA · overall 3/5
• Regency Care Center — Norwalk, IA · overall 1/5abuse
• Regency Park Nursing & Rehab Center of Carroll — Carroll, IA · overall 5/5
• Regency Park Nursing & Rehab Center of Jefferson — Jefferson, IA · overall 4/5
• The Bridges at Ankeny — Ankeny, IA · overall 3/5
• University Park Nursing and Rehabilitation Center — Des Moines, IA · overall 4/5

Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
• "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 95% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 24 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Warren, IA — 6 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Accura Healthcare of Carlisle — Carlisle, IA · overall 1/5
• Good Samaritan - Indianola — Indianola, IA · overall 1/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Norwalk →