Norwalk Nursing and Rehabilitation Center

Name: Norwalk Nursing and Rehabilitation Center
Address: 921Sunset Drive, Norwalk, IA, 50211, US
Telephone: 5159810604

921sunset Drive, Norwalk, IA 50211 · Warren County · 45 certified beds · avg 40 residents/day · certified since Oct 1, 1992

Part of chain: CAMPBELL STREET SERVICES (22 facilities, chain avg rating 2.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

0.00

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (7)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 31, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 5, 2024	D · Potential for harm, one-off	The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings.
Dec 5, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 5, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 1).

Year	Citations	Serious (G–L)	Worst severity that year
2024	5	0	D
2025	2	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Iowa avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	0.00	4.37	3.95	—
Registered Nurse hours	0.00	0.85	0.69	—
Weekend total nurse staffing	0.00	3.86	3.50	—
Weekend RN hours (not acuity-adjusted)	0.00	0.51	0.48	—
Total nursing staff turnover (%)	95.3	44.0	45.8	bottom 3% in Iowa; bottom 1% in the U.S.
RN turnover (%)	66.7	42.1	42.9	bottom 17% in Iowa; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 0.00, RN 0.00, weekend 0.00. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Chitai Investment, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2020
Curcio, Dominic	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/01/2020
Holdco Goldfinch, LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	03/01/2020
Holdco Tabletop, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2020
Investco Tabletop, LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2020
Techcare Corp	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/01/2020
Campbell Street Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2020
Campbell Street Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/25/2025
Chitai Investment, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2020
Curcio, Dominic	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2020
Dole, Isaac	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2020
Dole, Isaac	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2020
Hage, Danielle	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2020
Hage, Danielle	Individual	ADP of the SNF	NOT APPLICABLE	01/15/2024
Holdco Goldfinch, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2020
Holdco Tabletop, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2020
Investco Tabletop, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2020
Managerco Goldfinch, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2020
Managerco Goldfinch, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/25/2025
Oconner, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Regency Care Center	1.3 mi	Norwalk, IA	★☆☆☆☆	1/5	abuse
Accura Healthcare of South Des Moines	5.7 mi	Des Moines, IA	★☆☆☆☆	1/5
Greater Southside Health and Rehabilitation	5.8 mi	Des Moines, IA	★☆☆☆☆	1/5	abuseSFF
Harmony West Des Moines	6.9 mi	West Des Moines, IA	★☆☆☆☆	1/5
Wesley on Grand	8.4 mi	Des Moines, IA	★★★★★	5/5
Scottish Rite Park INC	8.7 mi	Des Moines, IA	★★★★★	3/5
The Village	8.9 mi	Indianola, IA	★★★★★	4/5
Iowa Jewish Senior Life Center	8.9 mi	Des Moines, IA	★★☆☆☆	3/5
Pine Acres Rehabilitation and Care Center	9.0 mi	West Des Moines, IA		—/5	abuseSFF
Westview of Indianola Care Center	9.1 mi	Indianola, IA	★★★★★	5/5
Edgewater, a Wesleylife Community	9.7 mi	West Des Moines, IA	★★★★☆	3/5
Cedar Ridge Village	9.9 mi	West Des Moines, IA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Norwalk →

Facility data as of CMS processing date 2026-08-01. CCN 165179.

The Care File

Visit checklist — Norwalk Nursing and Rehabilitation Center

921sunset Drive, Norwalk, IA 50211 · 5159810604

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 165179 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)