New Albany Health & Rehab Center

Name: New Albany Health & Rehab Center
Address: 118 SOUTH GLENFIELD ROAD, New Albany, MS, 38652, US
Telephone: 6625349506

118 South Glenfield Road, New Albany, MS 38652 · Union County · 114 certified beds · avg 101 residents/day · certified since Jan 1, 2001

Part of chain: ADVANCED HEALTH CARE MANAGEMENT (6 facilities, chain avg rating 3.3★)

2/5

Health inspection rating (on-site)

Serious findings on record

$10,039

Fines, last 3 years

4.31

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · May 6, 2024 · F-0655 · triggered by a complaint

The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.

Why it matters: In the critical first days, staff may not know a new resident's medications, diet, or fall risks.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: May 31, 2024 (Deficient, Provider has date of correction)

▲ Immediate jeopardy, one-off · May 6, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Corrected: May 31, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 25, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 6, 2024	▲ J · Immediate jeopardy, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint
May 6, 2024	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 7, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 7, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Dec 7, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Dec 7, 2023	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2023	9	0	E
2024	2	2	J ▲
2025	4	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $10,039.

Date	Type	Amount / length
May 6, 2024	Fine	$10,039

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Mississippi avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.31	4.88	3.95	bottom 30% in Mississippi; top 29% in the U.S.
Registered Nurse hours	0.64	0.74	0.69	bottom 49% in Mississippi; top 43% in the U.S.
Weekend total nurse staffing	3.62	4.09	3.50	bottom 28% in Mississippi; top 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.38	0.48	bottom 40% in Mississippi; bottom 24% in the U.S.
Total nursing staff turnover (%)	43.5	45.7	45.8	top 47% in Mississippi; top 46% in the U.S.
RN turnover (%)	33.3	38.4	42.9	top 39% in Mississippi; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.78, RN 0.57, weekend 3.18. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hubbard, Gene	Individual	5% or Greater Indirect Ownership Interest	50%	09/03/2003
Union LTC, INC	Organization	5% or Greater Direct Ownership Interest	100%	09/03/2003
Advanced Healthcare Management, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2004
Griffin, Troy	Individual	W-2 Managing Employee	NOT APPLICABLE	09/03/2003
Griffin, Troy	Individual	Corporate Officer	NOT APPLICABLE	09/03/2003
Hubbard, Gene	Individual	W-2 Managing Employee	NOT APPLICABLE	09/03/2003
Hubbard, Gene	Individual	Corporate Officer	NOT APPLICABLE	09/03/2003

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Union Co Health and Rehab Center, INC	1.8 mi	New Albany, MS	★★★★★	5/5
Sunshine Health Care, INC	16.6 mi	Pontotoc, MS	★★★★★	5/5
Diversicare of Ripley	16.6 mi	Ripley, MS	★☆☆☆☆	1/5
Tippah County Nursing Home	16.6 mi	Ripley, MS	★★★★☆	3/5
Rest Haven Health and Rehabilitation	16.6 mi	Ripley, MS	★★☆☆☆	2/5
Pontotoc Nursing Home	18.5 mi	Pontotoc, MS	★★★★☆	3/5
Pontotoc Health & Rehab Center	19.0 mi	Pontotoc, MS	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in New Albany →

Facility data as of CMS processing date 2026-08-01. CCN 255268.

The Care File

Visit checklist — New Albany Health & Rehab Center

118 South Glenfield Road, New Albany, MS 38652 · 6625349506

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $10,039

Most serious findings on record:

▲ May 6, 2024 (F-0655, Immediate jeopardy, one-off): The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
▲ May 6, 2024 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 255268 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)