Milford Health and Rehabilitation Center

Name: Milford Health and Rehabilitation Center
Address: 195 PLATT STREET, Milford, CT, 06460, US
Telephone: 2038785958

195 Platt Street, Milford, CT 06460 · South Central Ct County · 120 certified beds · avg 115 residents/day · certified since Feb 1, 1971

Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

$19,122

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 19, 2026 · F-0692

The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Why it matters: Malnutrition and dehydration can quickly weaken a resident and lead to serious complications.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 2, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (21)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 16, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jun 16, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 19, 2026	▲ G · Actual harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 19, 2026	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jun 4, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 4, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Jun 4, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Jun 4, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 4, 2024	B · Minimal risk, repeated	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Jun 4, 2024	B · Minimal risk, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jun 4, 2024	B · Minimal risk, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 26, 2022	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
Jan 26, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 26, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 26, 2022	B · Minimal risk, repeated	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 7).

Year	Citations	Serious (G–L)	Worst severity that year
2022	4	0	D
2024	8	0	E
2026	9	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $19,122.

Date	Type	Amount / length
Feb 19, 2026	Fine	$19,122

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	3.80	3.95	bottom 37% in Connecticut; bottom 34% in the U.S.
Registered Nurse hours	0.47	0.70	0.69	bottom 27% in Connecticut; bottom 33% in the U.S.
Weekend total nurse staffing	3.19	3.43	3.50	bottom 38% in Connecticut; bottom 41% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.33	0.46	0.48	bottom 40% in Connecticut; bottom 39% in the U.S.
Total nursing staff turnover (%)	21.4	37.4	45.8	top 7% in Connecticut; top 4% in the U.S.
RN turnover (%)	27.8	38.6	42.9	top 29% in Connecticut; top 25% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.98, RN 0.54, weekend 3.66. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Marvin Ostreicher Family Trust 2012	Organization	5% or Greater Direct Ownership Interest	25%	09/10/2021
Senga Trust	Organization	5% or Greater Direct Ownership Interest	50%	11/30/2020
Susan Ostreicher Family Trust 2012	Organization	5% or Greater Direct Ownership Interest	25%	09/10/2021
Zitter, Agnes	Individual	5% or Greater Indirect Ownership Interest	50%	11/30/2020
Ostreicher, Marvin	Individual	Corporate Director	NOT APPLICABLE	01/07/2010
Ostreicher, Marvin	Individual	Corporate Officer	NOT APPLICABLE	01/07/2010
Wallak, Joanne	Individual	W-2 Managing Employee	NOT APPLICABLE	07/21/2014
Zitter, Agnes	Individual	Corporate Director	NOT APPLICABLE	01/07/2010
Zitter, Agnes	Individual	Corporate Officer	NOT APPLICABLE	01/07/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Civita Care Center at West River	2.3 mi	Milford, CT	★★★★☆	3/5
Civita Care Center at Milford	2.5 mi	Milford, CT	★☆☆☆☆	1/5	abuse
Orange Health Care Center	4.2 mi	Orange, CT	★★★★★	5/5
Apple Rehab West Haven	4.9 mi	West Haven, CT	★☆☆☆☆	1/5
Lord Chamberlain Nursing & Rehabilitation Center	5.0 mi	Stratford, CT	★★☆☆☆	2/5
Lord Chamberlain Manor Nursing & Rehabilitation Ce	5.0 mi	Stratford, CT	★☆☆☆☆	1/5
West Haven Center for Nursing & Rehabilitation	5.6 mi	West Haven, CT	★★☆☆☆	2/5
Masonicare at Bishop Wicke Health & Rehabilitation	6.3 mi	Shelton, CT	★★★☆☆	3/5
Gardner Heights Health Care Center, INC	6.5 mi	Shelton, CT	★★☆☆☆	2/5
Advanced Center for Nursing & Rehabilitation	7.5 mi	New Haven, CT	★☆☆☆☆	1/5	abuse
Hewitt Health & Rehabilitation Center, INC	7.9 mi	Shelton, CT	★★☆☆☆	2/5
Grimes Center	8.0 mi	New Haven, CT	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Milford →

Facility data as of CMS processing date 2026-08-01. CCN 075064.

The Care File

Visit checklist — Milford Health and Rehabilitation Center

195 Platt Street, Milford, CT 06460 · 2038785958

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $19,122

Most serious findings on record:

▲ Feb 19, 2026 (F-0692, Actual harm, one-off): The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Questions for the administrator:

☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075064 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)