Durham-Hensley Health and Rehabilitation

Name: Durham-Hensley Health and Rehabilitation
Address: 55 NURSING HOME RD, Chuckey, TN, 37641, US
Telephone: 4232576761

55 Nursing Home Rd, Chuckey, TN 37641 · Greene County · 75 certified beds · avg 62 residents/day · certified since Feb 22, 2005

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.16

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 23, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Aug 23, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 23, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 23, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 23, 2023	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Aug 23, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2019	3	0	D
2023	6	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.16	3.62	3.95	bottom 26% in Tennessee; bottom 20% in the U.S.
Registered Nurse hours	0.58	0.57	0.69	top 36% in Tennessee; bottom 50% in the U.S.
Weekend total nurse staffing	2.66	3.15	3.50	bottom 22% in Tennessee; bottom 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.39	0.48	top 38% in Tennessee; top 49% in the U.S.
Total nursing staff turnover (%)	50.8	48.9	45.8	bottom 48% in Tennessee; bottom 35% in the U.S.
RN turnover (%)	25.0	43.2	42.9	top 18% in Tennessee; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.64, weekend 2.93. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 1/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ball, Kathie	Individual	5% or Greater Direct Ownership Interest	55%	11/20/1992
Blazer, Donna	Individual	5% or Greater Direct Ownership Interest	45%	11/20/1992
Ball, Kathie	Individual	W-2 Managing Employee	NOT APPLICABLE	11/20/1992
Ball, Kathie	Individual	Corporate Director	NOT APPLICABLE	11/20/1992
Ball, Kathie	Individual	Corporate Officer	NOT APPLICABLE	11/20/1992
Ball, Kathie	Individual	Operational/Managerial Control	NOT APPLICABLE	11/20/1992
Ball, Kathie	Individual	ADP of the SNF	NOT APPLICABLE	05/10/2026
Blazer, Donna	Individual	Corporate Director	NOT APPLICABLE	11/20/1992
Blazer, Donna	Individual	Corporate Officer	NOT APPLICABLE	11/20/1992
Blazer, Donna	Individual	Operational/Managerial Control	NOT APPLICABLE	11/20/1992
Care Centers Management Consulting, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2004
Cawood-Gray, Lisa	Individual	Corporate Officer	NOT APPLICABLE	04/01/2025
Sowers, Tammy	Individual	W-2 Managing Employee	NOT APPLICABLE	05/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Can I see where garbage is stored and how often it's removed?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Life Care Center of Greeneville	8.5 mi	Greeneville, TN	★★★☆☆	3/5
Laughlin Health Care Center	9.0 mi	Greeneville, TN	★☆☆☆☆	1/5
Signature Healthcare of Greeneville	9.5 mi	Greeneville, TN	★★★★☆	4/5
Four Oaks Health Care Center	11.9 mi	Jonesborough, TN	★★★★☆	4/5
Erwin Health Care Center	15.5 mi	Erwin, TN	★★☆☆☆	2/5
Center on Aging and Health	16.1 mi	Erwin, TN	★★★☆☆	3/5
Christian Care Center of Unicoi County	16.1 mi	Erwin, TN	★★★★☆	4/5
Lakebridge, a Waters Community, LLC	17.1 mi	Johnson City, TN	★★★☆☆	4/5
The Waters of Johnson City, LLC	17.9 mi	Johnson City, TN	★★☆☆☆	3/5
Life Care Center of Gray	18.8 mi	Gray, TN	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Chuckey →

Facility data as of CMS processing date 2026-08-01. CCN 445478.

The Care File

Visit checklist — Durham-Hensley Health and Rehabilitation

55 Nursing Home Rd, Chuckey, TN 37641 · 4232576761

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445478 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)