Lakeside at Willow Valley
300 Willow Valley Lakes Drive, Willow Street, PA 17584 · Lancaster County · 80 certified beds · avg 51 residents/day · certified since Jan 1, 1989
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (1)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 4, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.87 | 3.94 | 3.95 | top 5% in Pennsylvania; top 5% in the U.S. |
| Registered Nurse hours | 1.71 | 0.80 | 0.69 | top 5% in Pennsylvania; top 3% in the U.S. |
| Weekend total nurse staffing | 5.25 | 3.58 | 3.50 | top 5% in Pennsylvania; top 5% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.22 | 0.56 | 0.48 | top 5% in Pennsylvania; top 3% in the U.S. |
| Total nursing staff turnover (%) | 36.5 | 44.5 | 45.8 | top 29% in Pennsylvania; top 28% in the U.S. |
| RN turnover (%) | 20.0 | 39.9 | 42.9 | top 14% in Pennsylvania; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.87, RN 1.42, weekend 4.36. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Willow Valley Communities | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/22/2013 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 05/01/2022 |
| Barley, Jane | Individual | Corporate Officer | NOT APPLICABLE | 04/19/2012 |
| Brant, Leslie | Individual | Corporate Officer | NOT APPLICABLE | 04/24/2019 |
| Gerner, Elric | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
| Gilbert, Jill | Individual | Corporate Officer | NOT APPLICABLE | 04/24/2019 |
| Grant, Gerald | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
| Kemrer, John | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Loose, Kristen | Individual | W-2 Managing Employee | NOT APPLICABLE | 10/17/2016 |
| Mashner, Marvin | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Glen at Willow Valley | 1.2 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Lancaster Nursing and Rehabilitation Center | 4.0 mi | Lancaster, PA | ★★☆☆☆ | 3/5 | |
| Hamilton Arms Center | 4.5 mi | Lancaster, PA | ★★★☆☆ | 3/5 | |
| Rose City Nursing and Rehab at Lancaster | 4.6 mi | Lancaster, PA | ★★☆☆☆ | 1/5 | |
| Abbeyville Skilled Nursing and Rehabilitation Cent | 4.9 mi | Lancaster, PA | ★★★☆☆ | 3/5 | |
| Homestead Village, INC | 6.0 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Trillium Place | 6.8 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Neffsville Nursing and Rehabilitation | 8.6 mi | Lancaster, PA | ★☆☆☆☆ | 1/5 | |
| Brethren Village | 8.7 mi | Lancaster, PA | ★★★☆☆ | 2/5 | abuse |
| Rehabilitation Center at Brethren Village LLC | 8.7 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Quarryville Presbyterian Retirement Community | 8.9 mi | Quarryville, PA | ★★★★★ | 3/5 | |
| Landis Homes | 9.0 mi | Lititz, PA | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395771.