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Glen at Willow Valley
675 Willow Valley Square, Lancaster, PA 17602 (opens Google Maps) · Lancaster County · (717) 464-6161· 262 certified beds · avg 232 residents/day · certified since Jul 20, 1995 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
5/5
Health inspection rating (on-site)
inspected Dec 4, 2025
0
Serious findings on record
$0
Fines, last 3 years
5.66
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
1 inspection finding in the public record
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 17, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
Inspection trend by year
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityPennsylvania averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.66
Pennsylvania average: 3.94
U.S. average: 3.95
Registered Nurse hours
This facility: 0.89
Pennsylvania average: 0.80
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.23
Pennsylvania average: 3.58
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.66 | 3.94 | 3.95 | top 6% in Pennsylvania; top 6% in the U.S. |
| Registered Nurse hours | 0.89 | 0.80 | 0.69 | top 27% in Pennsylvania; top 21% in the U.S. |
| Weekend total nurse staffing | 5.23 | 3.58 | 3.50 | top 6% in Pennsylvania; top 5% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.46 | 0.56 | 0.48 | top 47% in Pennsylvania; top 38% in the U.S. |
| Total nursing staff turnover (%) | 28.9 | 44.5 | 45.8 | top 13% in Pennsylvania; top 12% in the U.S. |
| RN turnover (%) | 38.8 | 39.9 | 42.9 | bottom 50% in Pennsylvania; top 45% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.45, RN 0.70, weekend 4.11.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.45 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Glen at Willow Valley. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Willow Valley Communities | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/06/1982 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 05/01/2022 |
| Barley, Jane | Individual | Corporate Officer | NOT APPLICABLE | 04/19/2012 |
| Brant, Leslie | Individual | Corporate Officer | NOT APPLICABLE | 04/24/2019 |
| Donegan, Margaret | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/27/2002 |
| Gerner, Elric | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
| Gilbert, Jill | Individual | Corporate Officer | NOT APPLICABLE | 04/24/2019 |
| Grant, Gerald | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
| Hunsicker, Kendall | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/09/1999 |
| Kemrer, John | Individual | Corporate Director | NOT APPLICABLE | 05/01/2022 |
| Mashner, Marvin | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2022 |
All 11 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 29% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 29 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lakeside at Willow Valley | 1.2 mi | Willow Street, PA | ★★★★★ | 5/5 | |
| Lancaster Nursing and Rehabilitation Center | 2.9 mi | Lancaster, PA | ★★☆☆☆ | 3/5 | |
| Hamilton Arms Center | 3.3 mi | Lancaster, PA | ★★★☆☆ | 3/5 | |
| Rose City Nursing and Rehab at Lancaster | 3.4 mi | Lancaster, PA | ★★☆☆☆ | 1/5 | |
| Abbeyville Skilled Nursing and Rehabilitation Cent | 3.8 mi | Lancaster, PA | ★★★☆☆ | 3/5 | |
| Homestead Village, INC | 4.9 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Trillium Place | 5.6 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Neffsville Nursing and Rehabilitation | 7.5 mi | Lancaster, PA | ★☆☆☆☆ | 1/5 | |
| Brethren Village | 7.6 mi | Lancaster, PA | ★★★☆☆ | 2/5 | abuse |
| Rehabilitation Center at Brethren Village LLC | 7.6 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Landis Homes | 8.0 mi | Lititz, PA | ★★★★★ | 4/5 | |
| St Anne's Retirement Community | 9.1 mi | Columbia, PA | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Lancaster, PA — 31 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Kadima Rehabilitation & Nursing at Lititz — Lititz, PA · overall 1/5
- Luther Acres Manor — Lititz, PA · overall 1/5abuse
- Maple Farm — Akron, PA · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 395956.