1309 Kempsville Rd, Norfolk, VA 23502 (opens Google Maps) · Norfolk City County · (757) 461-5001· 192 certified beds · avg 160 residents/day · certified since Feb 1, 1979 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Sep 26, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Nov 28, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Oct 15, 2021 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Dec 22, 2021 (Deficient, Provider has date of correction)
Showing the latest 3 of 24 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677
The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. F-0698
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 26, 2025 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Sep 26, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Sep 26, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Sep 26, 2025 | D · Potential for more than minimal harm, isolated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Sep 26, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
| Oct 15, 2021 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Oct 15, 2021 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Oct 15, 2021 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Oct 15, 2021 | E · Potential for more than minimal harm, pattern | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Oct 15, 2021 | E · Potential for more than minimal harm, pattern | The facility did not properly run its feeding assistant program — assessing which residents are appropriate for it, following each resident's care plan, and making sure feeding assistants are trained and supervised. Feeding assistants are trained helpers who assist residents at mealtimes. · F-0811 |
| Oct 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Oct 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Oct 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Oct 15, 2021 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Nov 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Nov 1, 2018 | E · Potential for more than minimal harm, pattern | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Nov 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Nov 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921 |
| Nov 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925 |
| Nov 1, 2018 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Nov 1, 2018 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Nov 1, 2018 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Nov 1, 2018 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Nov 1, 2018 | C · Potential for minimal harm, widespread | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. · F-0577 |
Citations from standard inspections decreased between the last two inspection cycles (9 → 5).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 10 | 0 | E |
| 2021 | 9 | 1 | G ▲ |
| 2025 | 5 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $59,150.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 26, 2025 | Fine | $59,150 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.29 | 3.67 | 3.95 | top 11% in Virginia; top 9% in the U.S. |
| Registered Nurse hours | 0.46 | 0.66 | 0.69 | bottom 40% in Virginia; bottom 32% in the U.S. |
| Weekend total nurse staffing | 4.27 | 3.21 | 3.50 | top 14% in Virginia; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.46 | 0.48 | bottom 31% in Virginia; bottom 23% in the U.S. |
| Total nursing staff turnover (%) | 47.3 | 48.1 | 45.8 | top 46% in Virginia; bottom 44% in the U.S. |
| RN turnover (%) | 45.5 | 48.2 | 42.9 | top 45% in Virginia; bottom 43% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.90, RN 0.43, weekend 3.96.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.90 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Lake Taylor Hosp. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Government - Hospital district
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hospital Authority of Norfolk | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/1988 |
| Albert, Elizabeth | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/12/2023 |
| Albert, Elizabeth | Individual | Corporate Director | NOT APPLICABLE | 09/12/2023 |
| Albert, Elizabeth | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/12/2023 |
| Allen, Suzanne | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/12/2024 |
| Allen, Suzanne | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2024 |
| Aramark Healthcare Support Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/19/2007 |
| Aramark Healthcare Support Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/19/2007 |
| Armstrong, Melody | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/12/2023 |
| Armstrong, Melody | Individual | Corporate Director | NOT APPLICABLE | 09/12/2023 |
| Armstrong, Melody | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/12/2023 |
| Bauman, Deborah | Individual | Corporate Director | NOT APPLICABLE | 03/05/2009 |
| Durham, Calvin | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/25/2010 |
| Durham, Calvin | Individual | Corporate Director | NOT APPLICABLE | 05/25/2010 |
| Durham, Calvin | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/25/2010 |
| Fogg, Robert | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2000 |
| Fogg, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2000 |
| Hcare LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/09/2024 |
| Hcare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/09/2024 |
| Hospital Authority of Norfolk | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/1988 |
Showing 20 of 45 parties CMS has on file for this facility; 25 are not displayed. The full list is in the CMS Ownership dataset.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Autumn Care of Norfolk | 1.3 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Cypress Pointe Rehabilitation and Nursing | 1.9 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | |
| Waterside Health & Rehab Center | 2.4 mi | Norfolk, VA | ★★★☆☆ | 3/5 | |
| Norview Heights Rehabilitation and Nursing | 3.2 mi | Norfolk, VA | ★★☆☆☆ | 3/5 | |
| Bayside Health & Rehabilitation Center | 3.9 mi | Virginia Beach, VA | ★☆☆☆☆ | 1/5 | |
| Norfolk Health Care Center | 4.0 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | |
| Maimonides Health Center of Virginia Beach | 4.3 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | abuse |
| Ghent Health and Rehabilitation | 4.6 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | abuse |
| Kempsville Health & Rehab Center | 4.9 mi | Virginia Beach, VA | ★★☆☆☆ | 3/5 | |
| Harbor's Edge | 5.0 mi | Norfolk, VA | ★★★★★ | 5/5 | |
| Thalia Gardens Rehabilitation and Nursing | 5.2 mi | Virginia Beach, VA | ★☆☆☆☆ | 1/5 | |
| Signature Healthcare of Norfolk | 5.4 mi | Norfolk, VA | ★★★☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 495117.
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