Heritage Living Center

Name: Heritage Living Center
Address: 1175 MORNINGSIDE DRIVE, Conway, AR, 72034, US
Telephone: 5013277642

1175 Morningside Drive, Conway, AR 72034 · Faulkner County · 140 certified beds · avg 126 residents/day · certified since Apr 3, 1996

Part of chain: ANTHONY & BRYAN ADAMS (38 facilities, chain avg rating 3.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.65

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 26, 2025	F · Potential for harm, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Nov 26, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 26, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 26, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Aug 14, 2025	D · Potential for harm, one-off	The facility did not have enough staff with the right skills to meet the mental and behavioral health needs of its residents, such as those living with dementia or depression. · from a complaint
Jun 5, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 5, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Sep 20, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Sep 20, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 11, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 11, 2023	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 11, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 4).

Year	Citations	Worst severity that year
2023	5	F
2024	5	F
2025	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arkansas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.65	4.71	3.95	bottom 4% in Arkansas; bottom 44% in the U.S.
Registered Nurse hours	0.44	0.48	0.69	bottom 46% in Arkansas; bottom 28% in the U.S.
Weekend total nurse staffing	3.28	4.04	3.50	bottom 6% in Arkansas; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.28	0.48	bottom 49% in Arkansas; bottom 21% in the U.S.
Total nursing staff turnover (%)	38.3	49.5	45.8	top 16% in Arkansas; top 32% in the U.S.
RN turnover (%)	25.0	44.8	42.9	top 20% in Arkansas; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.60, RN 0.43, weekend 3.22. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Adams, Anthony	Individual	Corporate Officer	NOT APPLICABLE	05/01/2011
Adams, Bryan	Individual	Corporate Officer	NOT APPLICABLE	03/22/2011
Angel, Tammy	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/01/2011
Angel, Tammy	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
Dickson, John	Individual	Operational/Managerial Control	NOT APPLICABLE	08/19/2024
Dickson, John	Individual	ADP of the SNF	NOT APPLICABLE	08/19/2024
Ellis, John	Individual	Corporate Officer	NOT APPLICABLE	05/01/2011
Ellis, John	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
Henderson, Emmitt	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
Henderson, Kaye	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
Heritage Center INC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2011
Incite Rehab, LLC	Organization	ADP of the SNF	NOT APPLICABLE	08/10/2005
Koehler, Tobey	Individual	Corporate Officer	NOT APPLICABLE	05/01/2011
Koehler, Tobey	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
Lamb, Leslie	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/14/2017
Lamb, Leslie	Individual	Operational/Managerial Control	NOT APPLICABLE	03/14/2017
Lamb, Leslie	Individual	ADP of the SNF	NOT APPLICABLE	03/14/2017
LTC Systems/Rx, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/25/2003
Mainord, William	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011
McGinnis, Larry	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What training does your staff have in dementia and behavioral health, and how many residents with these needs do you serve?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Blossoms at Conway Rehab & Nursing Center	1.3 mi	Conway, AR	★☆☆☆☆	1/5
Conway Healthcare and Rehabilitation Center	1.5 mi	Conway, AR	★★★☆☆	2/5
Salem Place Nursing and Rehabilitation Center, INC	1.7 mi	Conway, AR	★★★★★	4/5
Superior Health & Rehab, LLC	3.4 mi	Conway, AR	★★★★★	5/5
Greenbrier Nursing and Rehabilitation Center	10.1 mi	Greenbrier, AR	★★★★★	5/5
The Lakes at Maumelle Health and Rehabilitation	15.6 mi	Maumelle, AR	★★★☆☆	3/5
Brookridge Cove Rehabilitation and Care Center	16.0 mi	Morrilton, AR	★★★★☆	3/5
The Springs of Pinnacle Mountain	19.3 mi	Little Rock, AR	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Conway →

Facility data as of CMS processing date 2026-08-01. CCN 045308.

The Care File

Visit checklist — Heritage Living Center

1175 Morningside Drive, Conway, AR 72034 · 5013277642

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What training does your staff have in dementia and behavioral health, and how many residents with these needs do you serve?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 045308 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)