How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.37, RN 0.77, weekend 2.92.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.37 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 11 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Heritage Hall — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Heritage Hall-Rich Creek — Rich Creek, VA · overall 4/5
• South Roanoke Nursing and Rehabilitation — Roanoke, VA · overall 3/5
• Heritage Hall - Brookneal — Brookneal, VA · overall 5/5
• Heritage Hall - Laurel Meadows — Laurel Fork, VA · overall 5/5
• Heritage Hall Big Stone Gap — Big Stone Gap, VA · overall 4/5
• Heritage Hall Blacksburg — Blacksburg, VA · overall 4/5
• Heritage Hall Clintwood — Clintwood, VA · overall 4/5
• Heritage Hall Dillwyn — Dillwyn, VA · overall 3/5

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
• "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
• "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
• "What is your current medication error rate, and what have you changed to bring errors down?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "How do you make sure resident assessments are completed and submitted to the state on time?"
• "Can you show me an example care plan, and how are families included when it's created and updated?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Virginia midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 30% total nursing staff turnover here — who on the care team has been with you longest?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Leesburg →