How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Glen Haven Health and Rehabilitation, LLC
2201 32nd Street, Northport, AL 35476 (opens Google Maps) · Tuscaloosa County · (205) 339-5700· 200 certified beds · avg 181 residents/day · certified since Apr 1, 1977 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: NHS MANAGEMENT (43 facilities, chain avg rating 2.9★)
1/5
Health inspection rating (on-site)
inspected Jul 26, 2023
2
Serious findings on record
most recent Jul 26, 2023
$0
Fines, last 3 years
4.54
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, pattern · Jul 26, 2023 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
▲ Immediate jeopardy, pattern · Jul 26, 2023 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (K): Immediate jeopardy to resident health or safety was cited. The scope was a pattern: more than a limited occurrence, without being widespread. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Aug 24, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, pattern · Jul 26, 2023 · F-0867
The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
▲ Immediate jeopardy, pattern · Jul 26, 2023 · F-0867
The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Why it matters: Without a working quality program, the same care problems tend to repeat instead of getting fixed.
Severity (K): Immediate jeopardy to resident health or safety was cited. The scope was a pattern: more than a limited occurrence, without being widespread. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Aug 24, 2023 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 9 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. F-0867
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
View all 9 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 26, 2023 | ▲ K · Immediate jeopardy, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jul 26, 2023 | ▲ K · Immediate jeopardy, pattern | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · F-0867 |
| Jul 26, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 26, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jul 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Oct 24, 2019 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Oct 24, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 24, 2019 | C · Potential for minimal harm, widespread | The facility did not dispose of garbage and refuse properly. · F-0814 |
| Oct 11, 2018 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 5).
All citationsSerious citations (G–L)
2018
All citations: 1
Serious citations (G–L): 0
2019
All citations: 3
Serious citations (G–L): 0
2023
All citations: 5
Serious citations (G–L): 2
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 1 | 0 | F |
| 2019 | 3 | 0 | F |
| 2023 | 5 | 2 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityAlabama averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.54
Alabama average: 4.43
U.S. average: 3.95
Registered Nurse hours
This facility: 0.70
Alabama average: 0.74
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.61
Alabama average: 3.73
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.54 | 4.43 | 3.95 | top 42% in Alabama; top 22% in the U.S. |
| Registered Nurse hours | 0.70 | 0.74 | 0.69 | bottom 43% in Alabama; top 36% in the U.S. |
| Weekend total nurse staffing | 3.61 | 3.73 | 3.50 | bottom 40% in Alabama; top 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.36 | 0.48 | bottom 28% in Alabama; bottom 24% in the U.S. |
| Total nursing staff turnover (%) | 40.3 | 46.9 | 45.8 | top 27% in Alabama; top 37% in the U.S. |
| RN turnover (%) | 36.4 | 39.5 | 42.9 | top 46% in Alabama; top 40% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.08, RN 0.63, weekend 3.24.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.08 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Glen Haven Health and Rehabilitation, LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Estes, James | Individual | 5% or Greater Indirect Ownership Interest | 89% | 11/08/2002 |
| James Norman Estes Jr Tr | Organization | 5% or Greater Indirect Ownership Interest | 5% | 11/08/2002 |
| Jennifer Lee Estes Tr 031093 | Organization | 5% or Greater Indirect Ownership Interest | 5% | 11/08/2002 |
| NHS Operations LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 11/08/2002 |
| Boyd, Casey | Individual | Corporate Director | NOT APPLICABLE | 04/28/2023 |
| Boyd, Casey | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/28/2023 |
| Duffy, Marcia | Individual | Corporate Director | NOT APPLICABLE | 12/12/2003 |
| Duffy, Marcia | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/12/2003 |
| Estes, James | Individual | Corporate Officer | NOT APPLICABLE | 11/08/2002 |
| Long, Phillip | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2019 |
| Martins LTD | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2003 |
| Northport Health Services INC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2003 |
| Rasco, Lynn | Individual | Corporate Director | NOT APPLICABLE | 07/01/2022 |
| Rasco, Lynn | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2022 |
| Regions Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 08/29/2011 |
| Shaw, Webster | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/15/2024 |
| Shaw, Webster | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/15/2024 |
All 17 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain NHS Management — 43 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Gulf Coast Health and Rehabilitation, LLC — Mobile, AL · overall 2/5
- Hunter Creek Health and Rehabilitation, LLC — Northport, AL · overall 3/5
- Huntsville Health & Rehabilitation, LLC — Huntsville, AL · overall 1/5
- Jacksonville Health and Rehabilitation, LLC — Jacksonville, AL · overall 3/5
- Legacy Health and Rehabilitation of Pleasant Grove — Pleasant Grove, AL · overall 1/5
- Lineville Health and Rehabilitation, LLC — Lineville, AL · overall 5/5
- Luverne Health and Rehabilitation, LLC — Luverne, AL · overall 4/5
- Moundville Health and Rehabilitation, LLC — Moundville, AL · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 42 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can I see where garbage is stored and how often it's removed?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Alabama midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 40% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Forest Manor Health and Rehab | 0.0 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Park Manor Health and Rehabilitation, LLC | 0.1 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Aspire Physical Recovery Center of West Alabama | 0.8 mi | Northport, AL | ★★★★☆ | 4/5 | |
| Hunter Creek Health and Rehabilitation, LLC | 0.8 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Heritage Health Care & Rehab INC | 1.3 mi | Tuscaloosa, AL | ★★★☆☆ | 3/5 | |
| Moundville Health and Rehabilitation, LLC | 17.1 mi | Moundville, AL | ★★★★☆ | 4/5 |
Facility data as of CMS processing date 2026-08-01. CCN 015186.