Glen Haven Health and Rehabilitation, LLC
2201 32nd Street, Northport, AL 35476 · Tuscaloosa County · 200 certified beds · avg 181 residents/day · certified since Apr 1, 1977
Part of chain: NHS MANAGEMENT (43 facilities, chain avg rating 2.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Jul 26, 2023 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Aug 24, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, repeated · Jul 26, 2023 · F-0867
The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Why it matters: Without a working quality program, the same care problems tend to repeat instead of getting fixed.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Aug 24, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (9)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 26, 2023 | ▲ K · Immediate jeopardy, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jul 26, 2023 | ▲ K · Immediate jeopardy, repeated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Jul 26, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 26, 2023 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jul 26, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Oct 24, 2019 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Oct 24, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Oct 24, 2019 | C · Minimal risk, facility-wide | The facility did not dispose of garbage and refuse properly. |
| Oct 11, 2018 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 1 | 0 | F |
| 2019 | 3 | 0 | F |
| 2023 | 5 | 2 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.54 | 4.43 | 3.95 | top 42% in Alabama; top 22% in the U.S. |
| Registered Nurse hours | 0.70 | 0.74 | 0.69 | bottom 43% in Alabama; top 36% in the U.S. |
| Weekend total nurse staffing | 3.61 | 3.73 | 3.50 | bottom 40% in Alabama; top 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.36 | 0.48 | bottom 28% in Alabama; bottom 24% in the U.S. |
| Total nursing staff turnover (%) | 40.3 | 46.9 | 45.8 | top 27% in Alabama; top 37% in the U.S. |
| RN turnover (%) | 36.4 | 39.5 | 42.9 | top 46% in Alabama; top 40% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.08, RN 0.63, weekend 3.24. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Estes, James | Individual | 5% or Greater Indirect Ownership Interest | 89% | 11/08/2002 |
| James Norman Estes Jr Tr | Organization | 5% or Greater Indirect Ownership Interest | 5% | 11/08/2002 |
| Jennifer Lee Estes Tr 031093 | Organization | 5% or Greater Indirect Ownership Interest | 5% | 11/08/2002 |
| NHS Operations LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 11/08/2002 |
| Boyd, Casey | Individual | Corporate Director | NOT APPLICABLE | 04/28/2023 |
| Boyd, Casey | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/28/2023 |
| Duffy, Marcia | Individual | Corporate Director | NOT APPLICABLE | 12/12/2003 |
| Duffy, Marcia | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/12/2003 |
| Estes, James | Individual | Corporate Officer | NOT APPLICABLE | 11/08/2002 |
| Long, Phillip | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2019 |
| Martins LTD | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2003 |
| Northport Health Services INC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2003 |
| Rasco, Lynn | Individual | Corporate Director | NOT APPLICABLE | 07/01/2022 |
| Rasco, Lynn | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2022 |
| Regions Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 08/29/2011 |
| Shaw, Webster | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/15/2024 |
| Shaw, Webster | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/15/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can I see where garbage is stored and how often it's removed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Forest Manor Health and Rehab | 0.0 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Park Manor Health and Rehabilitation, LLC | 0.1 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Aspire Physical Recovery Center of West Alabama | 0.8 mi | Northport, AL | ★★★★☆ | 4/5 | |
| Hunter Creek Health and Rehabilitation, LLC | 0.8 mi | Northport, AL | ★★★☆☆ | 3/5 | |
| Heritage Health Care & Rehab INC | 1.3 mi | Tuscaloosa, AL | ★★★☆☆ | 3/5 | |
| Moundville Health and Rehabilitation, LLC | 17.1 mi | Moundville, AL | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 015186.