Crystal Care Center of Franklin Furnace

4734 Gallia Pike, Franklin Furnace, OH 45629 (opens Google Maps) · Scioto County · (740) 354-9151· 30 certified beds · avg 24 residents/day · certified since Apr 19, 1995 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: HILLSTONE HEALTHCARE (9 facilities, chain avg rating 3.9★)

5/5

Health inspection rating (on-site)

inspected Apr 30, 2026

Serious findings on record

Fines, last 3 years

2.92

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 10 inspection findings. Open the full record below to read every finding.

Apr 30, 2026D · Potential for more than minimal harm, isolated
The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. F-0561
Apr 30, 2026D · Potential for more than minimal harm, isolated
The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. F-0580
Apr 30, 2026D · Potential for more than minimal harm, isolated
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684

View all 10 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Apr 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561
Apr 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580
Apr 30, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Jan 5, 2026	D · Potential for more than minimal harm, isolated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · from a complaint · F-0805
Mar 7, 2024	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Mar 7, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Mar 7, 2024	D · Potential for more than minimal harm, isolated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Apr 26, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Apr 26, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697
Apr 26, 2022	D · Potential for more than minimal harm, isolated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2022

2024

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2022	3	D
2024	3	D
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityOhio averageU.S. average

Total nurse staffing (hours per resident per day)

2.92

3.45

3.95

Registered Nurse hours

0.64

0.60

0.69

Weekend total nurse staffing

2.64

3.07

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.92	3.45	3.95	bottom 18% in Ohio; bottom 11% in the U.S.
Registered Nurse hours	0.64	0.60	0.69	top 33% in Ohio; top 43% in the U.S.
Weekend total nurse staffing	2.64	3.07	3.50	bottom 21% in Ohio; bottom 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.64	0.42	0.48	top 12% in Ohio; top 20% in the U.S.
Total nursing staff turnover (%)	53.3	48.7	45.8	bottom 35% in Ohio; bottom 29% in the U.S.
RN turnover (%)	20.0	43.9	42.9	top 13% in Ohio; top 13% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.70, RN 0.82, weekend 3.36.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.70 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Crystal Care Center of Franklin Furnace. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bergsten, Paul	Individual	Contracted Managing Employee	NOT APPLICABLE	09/01/2015
Bergsten, Paul	Individual	Corporate Director	NOT APPLICABLE	09/01/2015
Bergsten, Paul	Individual	Corporate Officer	NOT APPLICABLE	09/01/2015
Bergsten, Paul	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2015
Dapore, Matthew	Individual	Corporate Director	NOT APPLICABLE	09/01/2015
Dapore, Matthew	Individual	Corporate Officer	NOT APPLICABLE	09/01/2015
Dapore, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2015
Wheaton, Anthony	Individual	Corporate Officer	NOT APPLICABLE	09/01/2014
Wheaton, Anthony	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2014

All 9 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Hillstone Healthcare — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Crystal Care of Coal Grove — Coal Grove, OH · overall 3/5
Pine Ridge Skilled Nursing and Rehab — Morrow, OH · overall 3/5
River Run Healthcare of Portsmouth — Portsmouth, OH · overall 4/5
Roselawn Gardens Nursing & Rehabilitation — Alliance, OH · overall 5/5
Sienna Hills Nursing & Rehabilitation — Adena, OH · overall 3/5
Whitehouse Country Manor — Whitehouse, OH · overall 4/5
Bowerston Hills Nursing & Rehabilitation — Bowerston, OH · overall 5/5
Colonial Nursing Center of Rockford — Rockford, OH · overall 3/5

Listed by state, then facility name — not a ranking.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"

Also worth asking anywhere

"Your weekend nurse staffing is reported below the Ohio midpoint — how does the weekend schedule differ from a weekday?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 53% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 17 within 20 miles)

Facility	Distance	City	Overall	Inspection
Wurtland Nursing and Rehabilitation	6.4 mi	Wurtland, KY	★☆☆☆☆	1/5
Concord Health & Rehab Ctr	7.1 mi	Wheelersburg, OH	★★★★★	4/5
Best Care Health and Rehabilitation	7.6 mi	Wheelersburg, OH	★★☆☆☆	2/5
South Shore Nursing and Rehabilitation	8.9 mi	South Shore, KY	★★★★☆	4/5
Bridgeport Health Care Center	9.8 mi	Portsmouth, OH	★★★★★	4/5
Oakmont Manor	10.0 mi	Flatwoods, KY	★★★☆☆	3/5
River Run Healthcare of Portsmouth	10.1 mi	Portsmouth, OH	★★★★☆	3/5
Portsmouth Health and Rehab	10.9 mi	Portsmouth, OH	★★★★★	4/5
Hill View Skilled Nursing and Rehabilitation Cente	11.3 mi	Portsmouth, OH	★★★★☆	4/5
Crystal Care of Coal Grove	12.3 mi	Coal Grove, OH	★★★☆☆	3/5
Sanctuary at Ohio Valley	13.0 mi	Ironton, OH	★★★★☆	4/5
Harbor Healthcare of Ironton	13.1 mi	Ironton, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Scioto, OH — 11 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Edgewood Manor of Lucasville I — Lucasville, OH · overall 5/5
Edgewood Manor of Lucasville II — Lucasville, OH · overall 4/5
Rest Haven Nursing Home — McDermott, OH · overall 5/5
Ayden Healthcare of Rosemount Pavilion — Portsmouth, OH · overall 2/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Franklin Furnace →

Facility data as of CMS processing date 2026-08-01. CCN 366003.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Crystal Care Center of Franklin Furnace

4734 Gallia Pike, Franklin Furnace, OH 45629 · (740) 354-9151

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Your weekend nurse staffing is reported below the Ohio midpoint — how does the weekend schedule differ from a weekday?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 53% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366003 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)