Best Care Health and Rehabilitation

Name: Best Care Health and Rehabilitation
Address: 2159 DOGWOOD RIDGE ROAD, Wheelersburg, OH, 45694, US
Telephone: 7405742558

2159 Dogwood Ridge Road, Wheelersburg, OH 45694 · Scioto County · 101 certified beds · avg 88 residents/day · certified since Jul 31, 1978

Part of chain: EXCEPTIONAL LIVING CENTERS (10 facilities, chain avg rating 2.7★)

2/5

Health inspection rating (on-site)

Serious findings on record

$14,380

Fines, last 3 years

3.23

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 17, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

All citations in the current public record (43)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 17, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 17, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Sep 17, 2025	D · Potential for harm, one-off	The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted. · from a complaint
Sep 17, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Oct 4, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · from a complaint
Oct 4, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Oct 4, 2024	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Feb 1, 2024	F · Potential for harm, facility-wide	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Feb 1, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to manage their own money and financial affairs. · from a complaint
Feb 1, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Feb 1, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 1, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Feb 1, 2024	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Feb 1, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint
Feb 1, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Aug 8, 2022	E · Potential for harm, repeated	The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died.
Aug 8, 2022	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 8, 2022	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Aug 8, 2022	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 7, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (12 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2019	8	0	D
2022	12	0	E
2024	19	0	F
2025	3	0	D
2026	1	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $14,380.

Date	Type	Amount / length
Feb 17, 2026	Fine	$14,380

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.23	3.45	3.95	bottom 43% in Ohio; bottom 23% in the U.S.
Registered Nurse hours	0.55	0.60	0.69	top 48% in Ohio; bottom 45% in the U.S.
Weekend total nurse staffing	2.93	3.07	3.50	bottom 49% in Ohio; bottom 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.29	0.42	0.48	bottom 26% in Ohio; bottom 30% in the U.S.
Total nursing staff turnover (%)	56.0	48.7	45.8	bottom 29% in Ohio; bottom 23% in the U.S.
RN turnover (%)	33.3	43.9	42.9	top 31% in Ohio; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.51, RN 0.60, weekend 3.19. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Lexington Health Management LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/01/2023
Medical Rehabilitation Centers, LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/01/2023
Watts, Amy	Individual	5% or Greater Indirect Ownership Interest	—	02/01/2023
Watts, Walter	Individual	5% or Greater Indirect Ownership Interest	—	02/01/2023
Campbell, Brenda	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Campbell, Brenda	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
Kalo, Mohammad	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2023
Kalo, Mohammad	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Kalo, Mohammad	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
Medical Rehabilitation Centers, LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/23/2025
Townsend, Elizabeth	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2023
Townsend, Elizabeth	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Townsend, Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
Watts, Walter	Individual	Corporate Officer	NOT APPLICABLE	02/01/2023
Watts, Walter	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Concord Health & Rehab Ctr	0.7 mi	Wheelersburg, OH	★★★★★	4/5
River Run Healthcare of Portsmouth	7.5 mi	Portsmouth, OH	★★★★☆	3/5
South Shore Nursing and Rehabilitation	7.6 mi	South Shore, KY	★★★★☆	4/5
Crystal Care Center of Franklin Furnace	7.6 mi	Franklin Furnace, OH	★★★★★	5/5
Bridgeport Health Care Center	7.8 mi	Portsmouth, OH	★★★★★	4/5
Hill View Skilled Nursing and Rehabilitation Cente	8.2 mi	Portsmouth, OH	★★★★☆	4/5
Portsmouth Health and Rehab	9.1 mi	Portsmouth, OH	★★★★★	4/5
Ayden Healthcare of Rosemount Pavilion	9.3 mi	Portsmouth, OH	★★☆☆☆	3/5
Wurtland Nursing and Rehabilitation	13.4 mi	Wurtland, KY	★☆☆☆☆	1/5
Rest Haven Nursing Home	14.2 mi	McDermott, OH	★★★★★	5/5
Oakmont Manor	15.7 mi	Flatwoods, KY	★★★☆☆	3/5
Edgewood Manor of Lucasville II	16.2 mi	Lucasville, OH	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Wheelersburg →

Facility data as of CMS processing date 2026-08-01. CCN 365398.

The Care File

Visit checklist — Best Care Health and Rehabilitation

2159 Dogwood Ridge Road, Wheelersburg, OH 45694 · 7405742558

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $14,380

Most serious findings on record:

▲ Feb 17, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365398 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)