Coronado at Stone Oak

Name: Coronado at Stone Oak
Address: 19638 STONE OAK PARKWAY, San Antonio, TX, 78258, US
Telephone: 2104025750

19638 Stone Oak Parkway, San Antonio, TX 78258 · Bexar County · 112 certified beds · avg 103 residents/day · certified since Jan 2, 2014

Part of chain: CANTEX CONTINUING CARE (37 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 28, 2026	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jan 28, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
May 9, 2025	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
May 9, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 9, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 9, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 9, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 9, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 9, 2025	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
May 9, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 9, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 9, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 21, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 5, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 5, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Apr 5, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 15, 2024	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · from a complaint
Feb 17, 2023	E · Potential for harm, repeated	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Feb 17, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 10).

Year	Citations	Worst severity that year
2023	3	E
2024	8	E
2025	11	E
2026	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.41	3.46	3.95	top 42% in Texas; bottom 32% in the U.S.
Registered Nurse hours	0.51	0.44	0.69	top 24% in Texas; bottom 40% in the U.S.
Weekend total nurse staffing	2.81	3.04	3.50	bottom 39% in Texas; bottom 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.32	0.34	0.48	top 41% in Texas; bottom 37% in the U.S.
Total nursing staff turnover (%)	27.0	55.3	45.8	top 3% in Texas; top 9% in the U.S.
RN turnover (%)	20.0	54.6	42.9	top 6% in Texas; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.38, RN 0.51, weekend 2.78. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bisch, Anne	Individual	ADP of the SNF	NOT APPLICABLE	03/14/2022
Coronado Continuing Care Center LTD Co	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Coronado Continuing Care Center LTD Co	Organization	ADP of the SNF	NOT APPLICABLE	03/27/2025
Hooper, Grady	Individual	Corporate Director	NOT APPLICABLE	12/01/2015
Hooper, Grady	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Mansoor, Saad	Individual	ADP of the SNF	NOT APPLICABLE	01/18/2022
Miller, Pat	Individual	Operational/Managerial Control	NOT APPLICABLE	09/27/2021
Miller, Pat	Individual	ADP of the SNF	NOT APPLICABLE	09/27/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you keep residents' medical records accurate, complete, and secure?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Stone Oak Care Center	0.8 mi	San Antonio, TX	★★☆☆☆	3/5
Sonterra Health Center	1.3 mi	San Antonio, TX	★☆☆☆☆	2/5
The Enclave	1.6 mi	San Antonio, TX	★☆☆☆☆	2/5
Estates at Shavano Park	5.6 mi	Shavano Park, TX	★★★☆☆	3/5
Castle Hills Rehabilitation and Care Center	6.7 mi	San Antonio, TX	★☆☆☆☆	1/5
San Antonio Wellness & Rehabilitation	7.7 mi	San Antonio, TX	★★☆☆☆	2/5
The Heights on Huebner	8.5 mi	San Antonio, TX	★★★★☆	4/5
Broadway Nursing & Rehabilitation	8.5 mi	San Antonio, TX	★☆☆☆☆	2/5
The Heights at Medical Center	8.7 mi	San Antonio, TX	★☆☆☆☆	2/5
Patriot Heights Health Care Center	8.9 mi	San Antonio, TX	★★☆☆☆	2/5	abuse
The Lev at San Antonio	9.2 mi	San Antonio, TX	★☆☆☆☆	2/5
Wurzbach Nursing and Rehabilitation	9.3 mi	San Antonio, TX	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in San Antonio →

Facility data as of CMS processing date 2026-08-01. CCN 676353.

The Care File

Visit checklist — Coronado at Stone Oak

19638 Stone Oak Parkway, San Antonio, TX 78258 · 2104025750

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 676353 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)