Citadel Care Center-Wilmette
432 Poplar Drive, Wilmette, IL 60091 · Cook County · 80 certified beds · avg 59 residents/day · certified since Apr 15, 1997
Part of chain: CITADEL HEALTHCARE (14 facilities, chain avg rating 3.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 9, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Feb 20, 2025 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Dec 11, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 11, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2025 | 1 | 0 | D |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.70 | 2.99 | 3.95 | top 47% in Illinois; bottom 6% in the U.S. |
| Registered Nurse hours | 0.61 | 0.63 | 0.69 | top 36% in Illinois; top 47% in the U.S. |
| Weekend total nurse staffing | 2.41 | 2.67 | 3.50 | top 49% in Illinois; bottom 7% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.68 | 0.56 | 0.48 | top 27% in Illinois; top 17% in the U.S. |
| Total nursing staff turnover (%) | 26.8 | 44.5 | 45.8 | top 10% in Illinois; top 9% in the U.S. |
| RN turnover (%) | 27.3 | 41.8 | 42.9 | top 26% in Illinois; top 24% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.62, RN 0.81, weekend 3.22. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Graf, Marcella | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Gross, Shoshana | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Kohen, Yakov | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Kroll, Gabriel | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Nagel, Steven | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Ollman, Jonathan | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Proctor, Katherine | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Ripstein, Kenneth | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Teller, Ilana | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Aaron, Jonathan | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/15/2023 |
| Berger, Menachem | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 04/07/2025 |
| Graf, Marcella | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/24/2022 |
| Graf, Marcella | Individual | ADP of the SNF | NOT APPLICABLE | 01/24/2022 |
| Israel, Benjamin | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 04/07/2025 |
| Olugbermiga, Adetola | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2024 |
| Olugbermiga, Adetola | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2024 |
| Robin, Jason | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2024 |
| Robin, Jason | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Stern, Todd | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 04/07/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Three Crowns Park | 0.9 mi | Evanston, IL | ★★☆☆☆ | 2/5 | abuse |
| Westminster Place | 1.4 mi | Evanston, IL | ★★★★★ | 5/5 | |
| Alden Estates of Evanston | 1.5 mi | Evanston, IL | ★★★★★ | 5/5 | |
| Pearl of Evanston,the | 1.7 mi | Evanston, IL | ★★★★★ | 4/5 | |
| Warren Barr Lieberman | 2.0 mi | Skokie, IL | ★★★★☆ | 4/5 | |
| Alden Estates of Skokie | 2.1 mi | Skokie, IL | ★★★★★ | 5/5 | |
| Citadel of Skokie, the | 2.3 mi | Skokie, IL | ★★★★☆ | 4/5 | |
| Aliya of Evanston | 2.4 mi | Evanston, IL | ★★★★☆ | 3/5 | |
| Mather Evanston, the | 2.4 mi | Evanston, IL | ★★★★★ | 5/5 | |
| Grove of Skokie, the | 3.1 mi | Skokie, IL | ★★★★☆ | 5/5 | |
| Alpine Care of Evanston | 3.3 mi | Evanston, IL | ★★★★☆ | 4/5 | |
| Dobson Plaza | 3.6 mi | Evanston, IL | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 145932.