Webster Healthcare Center
411 Erbacon Road, Cowen, WV 26206 · Webster County · 60 certified beds · avg 58 residents/day · certified since Nov 6, 1998
Part of chain: COMMUNICARE HEALTH (110 facilities, chain avg rating 3.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (10)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. |
| Sep 5, 2024 | E · Potential for harm, repeated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Dec 14, 2022 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Dec 14, 2022 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 14, 2022 | D · Potential for harm, one-off | The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 3 | 0 | D |
| 2024 | 3 | 0 | E |
| 2026 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | West Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.58 | 3.55 | 3.95 | top 36% in West Virginia; bottom 40% in the U.S. |
| Registered Nurse hours | 0.61 | 0.70 | 0.69 | bottom 43% in West Virginia; top 47% in the U.S. |
| Weekend total nurse staffing | 3.09 | 3.07 | 3.50 | top 35% in West Virginia; bottom 36% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.36 | 0.40 | 0.48 | top 44% in West Virginia; bottom 45% in the U.S. |
| Total nursing staff turnover (%) | 49.0 | 44.1 | 45.8 | bottom 35% in West Virginia; bottom 39% in the U.S. |
| RN turnover (%) | 16.7 | 42.4 | 42.9 | top 9% in West Virginia; top 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.64, weekend 3.22. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| C.R. Stoltz Family Investment Company INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| C.R. Stoltz Irrevocable Trust | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Health Care Holdings, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| I. Rosedale Family Investment Company INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| I. Rosedale Irrevocable Trust | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Marantz WV Holdings, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| R.S. Wilheim Irrevocable Trust | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Ronald S Wilheim 2012 Spousal Trust | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Rosedale Family Investment Company, INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| RRW, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| S.L. Rosedale Irrevocable Trust | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Wilheim Family Investment Company, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Zenith Healthcare Holdings, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/14/2023 |
| Zenith Holdings Op Co., LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/14/2023 |
| Amick, Sandra | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/04/2023 |
| Amick, Sandra | Individual | ADP of the SNF | NOT APPLICABLE | 11/04/2023 |
| C.R. Stoltz Family Investment Company INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/14/2023 |
| C.R. Stoltz Irrevocable Trust | Organization | ADP of the SNF | NOT APPLICABLE | 04/14/2023 |
| Erbacon Mgt Co., LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/14/2023 |
| Erbacon Mgt Co., LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/14/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
- "What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What adaptive eating equipment do you provide, and how do you decide who needs help at meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Summersville Healthcare Center | 16.9 mi | Summersville, WV | ★★★★☆ | 3/5 | |
| Braxton Healthcare Center | 19.8 mi | Sutton, WV | ★★★★★ | 5/5 |
Compare this facility with the 2 closest →
Facility data as of CMS processing date 2026-08-01. CCN 515165.