The Gardens Rehab & Care Center
3131 Western Avenue, Kingman, AZ 86401 · Mohave County · 58 certified beds · avg 46 residents/day · certified since Nov 12, 1998
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (8)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 8, 2026 | F · Potential for harm, facility-wide | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| Jan 8, 2026 | E · Potential for harm, repeated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Jan 8, 2026 | E · Potential for harm, repeated | The facility did not have policies on smoking. |
| Jan 8, 2026 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Jan 15, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Oct 15, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 3 | 0 | D |
| 2025 | 1 | 0 | D |
| 2026 | 4 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.83 | 3.97 | 3.95 | top 40% in Arizona; top 47% in the U.S. |
| Registered Nurse hours | 0.66 | 0.69 | 0.69 | top 38% in Arizona; top 41% in the U.S. |
| Weekend total nurse staffing | 3.30 | 3.50 | 3.50 | top 45% in Arizona; bottom 47% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.39 | 0.49 | 0.48 | bottom 43% in Arizona; top 50% in the U.S. |
| Total nursing staff turnover (%) | 57.1 | 45.2 | 45.8 | bottom 20% in Arizona; bottom 21% in the U.S. |
| RN turnover (%) | 62.5 | 43.6 | 42.9 | bottom 15% in Arizona; bottom 19% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.67, RN 0.63, weekend 3.16. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 1/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Collins, Jessica | Individual | Direct Ownership Interest | NOT APPLICABLE | 02/20/2017 |
| Collins, Jillian | Individual | Direct Ownership Interest | NOT APPLICABLE | 02/28/2017 |
| Creative Care INC | Organization | Direct Ownership Interest | NOT APPLICABLE | 05/03/2013 |
| Lingenfelter, Fred | Individual | Direct Ownership Interest | NOT APPLICABLE | 01/01/2014 |
| Overson, Sara | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/01/2014 |
| Terry, Sandra | Individual | Direct Ownership Interest | NOT APPLICABLE | 01/01/2014 |
| Collins, Jessica | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/20/2017 |
| Collins, Jessica | Individual | Corporate Director | NOT APPLICABLE | 02/28/2017 |
| Collins, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/28/2017 |
| Collins, Jessica | Individual | ADP of the SNF | NOT APPLICABLE | 02/28/2017 |
| Collins, Jillian | Individual | ADP of the SNF | NOT APPLICABLE | 02/28/2017 |
| Collins, Joshua | Individual | ADP of the SNF | NOT APPLICABLE | 02/28/2017 |
| Creative Care INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/22/2025 |
| Creative Care INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/22/2025 |
| Edwards, Jason | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Edwards, Jason | Individual | ADP of the SNF | NOT APPLICABLE | 02/14/2025 |
| Ernest L Harman MD Zia Way LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2008 |
| Ernest L Harman MD Zia Way LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/14/2025 |
| Harman, Ernest | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2008 |
| Harman, Ernest | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2008 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How many hours a day is a registered nurse physically in the building, including weekends?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "What are your smoking rules, and how do you keep residents who smoke — and everyone around them — safe?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Lingenfelter Center | 0.0 mi | Kingman, AZ | ★★☆☆☆ | 2/5 | abuse |
| Desert Highlands Care Center | 0.1 mi | Kingman, AZ | ★★★☆☆ | 3/5 |
Compare this facility with the 2 closest →
Facility data as of CMS processing date 2026-08-01. CCN 035249.