Sterling Care Hillhaven

Name: Sterling Care Hillhaven
Address: 3210 POWDER MILL ROAD, Adelphi, MD, 20783, US
Telephone: 3019373939

3210 Powder Mill Road, Adelphi, MD 20783 · Prince Georges County · 66 certified beds · avg 57 residents/day · certified since Nov 1, 1989

Part of chain: STERLING CARE (6 facilities, chain avg rating 4.2★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 9, 2025	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jun 9, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 25, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 25, 2022	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
May 25, 2022	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
May 25, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 25, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 25, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
May 25, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 25, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 13, 2018	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 13, 2018	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 8).

Year	Citations	Worst severity that year
2018	2	E
2022	8	D
2025	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maryland avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.10	3.83	3.95	bottom 13% in Maryland; bottom 17% in the U.S.
Registered Nurse hours	0.50	0.83	0.69	bottom 19% in Maryland; bottom 38% in the U.S.
Weekend total nurse staffing	2.94	3.43	3.50	bottom 30% in Maryland; bottom 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.59	0.63	0.48	top 39% in Maryland; top 24% in the U.S.
Total nursing staff turnover (%)	66.7	40.2	45.8	bottom 1% in Maryland; bottom 8% in the U.S.
RN turnover (%)	97.9	38.7	42.9	bottom 1% in Maryland; bottom 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.88, RN 0.63, weekend 3.68. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Grunbaum, Yoni	Individual	5% or Greater Indirect Ownership Interest	10%	08/01/2023
Hillhaven Operator Holdco, LLC	Organization	5% or Greater Direct Ownership Interest	100%	08/01/2023
Jek Irrv Tr II	Organization	5% or Greater Indirect Ownership Interest	33%	08/01/2023
NMJ Irrv Tr II	Organization	5% or Greater Indirect Ownership Interest	33%	08/01/2023
Siyo Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	10%	08/01/2023
Kagan, Jeffrey	Individual	W-2 Managing Employee	NOT APPLICABLE	08/01/2023
Kagan, Jeffrey	Individual	Corporate Officer	NOT APPLICABLE	08/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Riderwood Village	1.4 mi	Silver Spring, MD	★★★★★	5/5
Autumn Lake Healthcare at Silver Spring	2.4 mi	Silver Spring, MD	★★★☆☆	3/5
Adelphi Nursing and Rehabilitation Center	2.5 mi	Adelphi, MD	★★☆☆☆	2/5
Althea Woodland Nursing Home	2.8 mi	Silver Spring, MD	★★★★☆	4/5
Complete Care at Springbrook	3.1 mi	Silver Spring, MD	★★★☆☆	3/5
Fairland Center	3.2 mi	Silver Spring, MD	★★☆☆☆	2/5
Autumn Lake Healthcare at Arcola	4.0 mi	Silver Spring, MD	★★★★☆	3/5
Harmony Suites Rehabilitation and Wellness Center	4.4 mi	Silver Spring, MD	★★☆☆☆	1/5
Autumn Lake Healthcare at Oak Manor	4.5 mi	Burtonsville, MD	★★★★☆	3/5
Sligo Creek Healthcare	4.5 mi	Takoma Park, MD	★★★☆☆	2/5
Crescent Cities Nursing & Rehabilitation Center	4.7 mi	Riverdale, MD	★★★☆☆	2/5
White Oak Rehabilitation and Nursing Center	4.8 mi	Hyattsville, MD	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Adelphi →

Facility data as of CMS processing date 2026-08-01. CCN 215212.

The Care File

Visit checklist — Sterling Care Hillhaven

3210 Powder Mill Road, Adelphi, MD 20783 · 3019373939

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 215212 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)