South Cove Manor Nursing & Rehabilitation Center

Name: South Cove Manor Nursing & Rehabilitation Center
Address: 288 WASHINGTON STREET, Quincy, MA, 02169, US
Telephone: 6174230590

288 Washington Street, Quincy, MA 02169 · Norfolk County · 141 certified beds · avg 136 residents/day · certified since Jul 1, 1990

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.98

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 31, 2024	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 31, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 31, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jul 31, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 31, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 31, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jul 31, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 26, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 26, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 26, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
May 26, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 26, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 26, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 26, 2023	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
May 26, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 26, 2023	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	9	0	E
2024	7	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.98	3.89	3.95	top 34% in Massachusetts; top 40% in the U.S.
Registered Nurse hours	0.70	0.65	0.69	top 31% in Massachusetts; top 36% in the U.S.
Weekend total nurse staffing	3.72	3.51	3.50	top 28% in Massachusetts; top 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.46	0.48	top 30% in Massachusetts; top 34% in the U.S.
Total nursing staff turnover (%)	13.8	38.2	45.8	top 1% in Massachusetts; top 1% in the U.S.
RN turnover (%)	25.0	42.6	42.9	top 17% in Massachusetts; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.64, weekend 3.39. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bowler, Marianne	Individual	Corporate Director	NOT APPLICABLE	02/16/2011
Cambridge Savings Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	10/01/2012
Cambridge Savings Bank	Organization	5% or Greater Security Interest	NOT APPLICABLE	10/01/2012
Cambridge Savings Bank	Organization	ADP of the SNF	NOT APPLICABLE	05/09/2025
Chang, Hemmie	Individual	Corporate Director	NOT APPLICABLE	02/16/2011
Chang, Hemmie	Individual	Corporate Officer	NOT APPLICABLE	02/16/2011
Chen, Li	Individual	Corporate Officer	NOT APPLICABLE	07/27/2017
Chen, Li	Individual	Operational/Managerial Control	NOT APPLICABLE	07/27/2017
Chen, Li	Individual	ADP of the SNF	NOT APPLICABLE	07/27/2017
Cheng, Philip	Individual	Corporate Director	NOT APPLICABLE	05/21/2024
Chin, May	Individual	Corporate Director	NOT APPLICABLE	02/16/2011
Chin, Thomas	Individual	Corporate Director	NOT APPLICABLE	02/16/2011
Daley, Lisa	Individual	Corporate Director	NOT APPLICABLE	05/21/2024
Elkerton, Stanley	Individual	Corporate Director	NOT APPLICABLE	02/16/2011
Graves, William	Individual	Corporate Officer	NOT APPLICABLE	03/01/2018
Graves, William	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2018
Graves, William	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2018
Hanson, Scott	Individual	Corporate Officer	NOT APPLICABLE	10/21/2013
Hanson, Scott	Individual	ADP of the SNF	NOT APPLICABLE	10/21/2013
Lai, Leonard	Individual	Corporate Director	NOT APPLICABLE	02/16/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Hancock Park Rehabiliation and Nursing Center	0.7 mi	Quincy, MA	★★★☆☆	3/5
Regalcare at Quincy	1.0 mi	Quincy, MA	★☆☆☆☆	1/5
John Scott House Nursing & Rehabilitation Center	2.2 mi	Braintree, MA	★★★★★	4/5
Royal Braintree Nursing and Rehabilitation Center	2.2 mi	Braintree, MA	★★☆☆☆	2/5
Pope Nursing Home	2.4 mi	Weymouth, MA	★★☆☆☆	2/5
Affinity Healthcare	3.6 mi	Braintree, MA	★★☆☆☆	2/5
Alliance Health at Marina Bay	3.7 mi	Quincy, MA	★★★☆☆	3/5
Alliance Health at Braintree	3.9 mi	Braintree, MA	★★★★★	5/5
Bostonian Nursing Care & Rehabilitation Center	3.9 mi	Dorchester, MA	★★★★★	5/5
Harbor House Nursing & Rehabilitation Center	4.3 mi	Hingham, MA	★★★★☆	4/5
Boston Home, INC (the)	4.4 mi	Boston, MA	★★★★★	5/5
Care One at Weymouth	4.5 mi	Weymouth, MA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Quincy →

Facility data as of CMS processing date 2026-08-01. CCN 225514.

The Care File

Visit checklist — South Cove Manor Nursing & Rehabilitation Center

288 Washington Street, Quincy, MA 02169 · 6174230590

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225514 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)