Shoreland Health Care and Retirement Center INC
200 Flower-Pridgen Drive, Whiteville, NC 28472 · Columbus County · 89 certified beds · avg 83 residents/day · certified since Sep 10, 1991
Part of chain: LIBERTY SENIOR LIVING (37 facilities, chain avg rating 2.8★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (10)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · from a complaint |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not provide routine dental care and 24-hour emergency dental care for residents. |
| Feb 26, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 19, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 19, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Oct 19, 2023 | D · Potential for harm, one-off | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Oct 19, 2023 | B · Minimal risk, repeated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Oct 19, 2023 | B · Minimal risk, repeated | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. |
| Oct 19, 2023 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | D |
| 2024 | 1 | 0 | D |
| 2026 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $5,077.
| Date | Type | Amount / length |
|---|---|---|
| Dec 19, 2024 | Fine | $5,077 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.30 | 4.01 | 3.95 | bottom 21% in North Carolina; bottom 26% in the U.S. |
| Registered Nurse hours | 0.31 | 0.64 | 0.69 | bottom 9% in North Carolina; bottom 11% in the U.S. |
| Weekend total nurse staffing | 3.05 | 3.56 | 3.50 | bottom 33% in North Carolina; bottom 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.12 | 0.41 | 0.48 | bottom 3% in North Carolina; bottom 2% in the U.S. |
| Total nursing staff turnover (%) | 72.5 | 49.0 | 45.8 | bottom 7% in North Carolina; bottom 4% in the U.S. |
| RN turnover (%) | 62.5 | 45.7 | 42.9 | bottom 25% in North Carolina; bottom 19% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.42, RN 0.32, weekend 3.17. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 1/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| McNeill, John | Individual | 5% or Greater Direct Ownership Interest | — | 04/01/1998 |
| McNeill, Ronald | Individual | 5% or Greater Direct Ownership Interest | — | 04/01/1998 |
| Ayers, Tracy | Individual | ADP of the SNF | NOT APPLICABLE | 12/23/2025 |
| Calcutt, Joseph | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/29/2025 |
| Calcutt, Joseph | Individual | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| John a McNeill Jr 2012 Irrv Tr | Organization | ADP of the SNF | NOT APPLICABLE | 03/23/2026 |
| Liberty Healthcare Group LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/23/2026 |
| Liberty Healthcare Management INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/29/2025 |
| Liberty Healthcare Management INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| Liberty Healthcare Properties of Shoreland, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| Liberty Long Term Care LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/23/2026 |
| Liberty Real Properties, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| Long Term Care Management Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| McNeill, John | Individual | Corporate Director | NOT APPLICABLE | 04/27/2006 |
| McNeill, John | Individual | Corporate Officer | NOT APPLICABLE | 04/29/2025 |
| McNeill, John | Individual | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| McNeill, Ronald | Individual | Corporate Director | NOT APPLICABLE | 04/27/2006 |
| McNeill, Ronald | Individual | Corporate Officer | NOT APPLICABLE | 04/29/2025 |
| McNeill, Ronald | Individual | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| Miller, Robert | Individual | Corporate Director | NOT APPLICABLE | 04/29/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How do residents get routine dental care, and what happens if someone has a dental emergency at night?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Liberty Commons Nursing and Rehabilitation Center | 0.8 mi | Whiteville, NC | ★☆☆☆☆ | 1/5 | |
| Premier Living and Rehab Center | 10.6 mi | Lake Waccamaw, NC | ★☆☆☆☆ | 1/5 | abuseSFF |
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Facility data as of CMS processing date 2026-08-01. CCN 345397.