Care Haven Center

Name: Care Haven Center
Address: 2720 CHARLES TOWN ROAD, Martinsburg, WV, 25401, US
Telephone: 3042630933

2720 Charles Town Road, Martinsburg, WV 25401 · Berkeley County · 68 certified beds · avg 67 residents/day · certified since Jun 1, 2002

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.85

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 21, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 21, 2026	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Jan 21, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Jan 21, 2026	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jan 21, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 21, 2026	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Sep 6, 2024	E · Potential for harm, repeated	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint
Sep 6, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 6, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 1, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 1, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 1, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 1, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 1, 2023	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 6).

Year	Citations	Worst severity that year
2023	10	E
2024	12	E
2026	6	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	West Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.85	3.55	3.95	bottom 21% in West Virginia; bottom 9% in the U.S.
Registered Nurse hours	0.74	0.70	0.69	top 30% in West Virginia; top 33% in the U.S.
Weekend total nurse staffing	2.53	3.07	3.50	bottom 25% in West Virginia; bottom 10% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.40	0.48	top 37% in West Virginia; top 46% in the U.S.
Total nursing staff turnover (%)	42.9	44.1	45.8	top 49% in West Virginia; top 44% in the U.S.
RN turnover (%)	41.7	42.4	42.9	top 49% in West Virginia; top 50% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.80, weekend 2.73. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
FC Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Operations LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis WV Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	04/01/2011
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	02/02/2015
Albaugh, Miranda	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2024
Albaugh, Miranda	Individual	ADP of the SNF	NOT APPLICABLE	02/27/2025
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	03/02/2015
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Heffner, Megan	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2024
Heffner, Megan	Individual	ADP of the SNF	NOT APPLICABLE	02/27/2025
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Morris, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you keep residents' medical records accurate, complete, and secure?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
"What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Martinsburg Healthcare Center	3.9 mi	Martinsburg, WV	★★★★☆	3/5
Canterbury Center	6.5 mi	Shepherdstown, WV	★★☆☆☆	2/5
Shenandoah Center	10.6 mi	Charles Town, WV	★★☆☆☆	2/5
Willow Tree Healthcare Center	11.3 mi	Charles Town, WV	★★★☆☆	3/5
Williamsport Health and Rehabilitation Center	13.8 mi	Williamsport, MD	★☆☆☆☆	1/5	abuse
Homewood Living Williamsport	14.7 mi	Williamsport, MD	★★★☆☆	3/5
War Memorial Hospital	15.8 mi	Berkeley Springs, WV	★★★★★	5/5
South Mountain Rehab Center	16.3 mi	Boonsboro, MD	★★★☆☆	3/5
Fahrney-Keedy Memorial Home	17.8 mi	Boonsboro, MD	★★★★★	5/5
Creekside Center for Rehabilitation and Nursing	17.8 mi	Hagerstown, MD	★☆☆☆☆	1/5	SFF
Berkeley Springs Healthcare Center	18.2 mi	Berkeley Springs, WV	★★☆☆☆	2/5
Julia Manor Nursing and Rehabilitation Center	18.6 mi	Hagerstown, MD	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Martinsburg →

Facility data as of CMS processing date 2026-08-01. CCN 515178.

The Care File

Visit checklist — Care Haven Center

2720 Charles Town Road, Martinsburg, WV 25401 · 3042630933

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
☐ "What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 515178 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)