Riverside Behavioral Healthcare Center

Name: Riverside Behavioral Healthcare Center
Address: 4580 PALM AVENUE, Riverside, CA, 92501, US
Telephone: 9516847701

4580 Palm Avenue, Riverside, CA 92501 · Riverside County · 120 certified beds · avg 119 residents/day · certified since May 1, 1976

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.11

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 6, 2025	E · Potential for harm, repeated	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Nov 6, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Aug 19, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 3, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 7, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 7, 2024	E · Potential for harm, repeated	The facility did not have enough support staff to safely and effectively run its food and nutrition service.
Nov 7, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Oct 29, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jul 11, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 7, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 7, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 7, 2022	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 7, 2022	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).

Year	Citations	Worst severity that year
2022	10	E
2023	1	D
2024	7	F
2025	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.11	4.31	3.95	top 12% in California; top 12% in the U.S.
Registered Nurse hours	0.63	0.61	0.69	top 30% in California; top 44% in the U.S.
Weekend total nurse staffing	4.37	3.90	3.50	top 18% in California; top 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.20	0.51	0.48	bottom 9% in California; bottom 11% in the U.S.
Total nursing staff turnover (%)	36.7	36.7	45.8	bottom 48% in California; top 28% in the U.S.
RN turnover (%)	44.4	38.1	42.9	bottom 36% in California; bottom 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.51, RN 0.31, weekend 2.14. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How is your kitchen staffed, and have meals ever been delayed because of staffing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Community Care on Palm	0.1 mi	Riverside, CA	★★★★☆	3/5
The Grove Care and Wellness	1.2 mi	Riverside, CA	★★★★★	4/5
Community Care and Rehabilitation Center	1.3 mi	Riverside, CA	★★★☆☆	2/5
Valencia Gardens Health Care Center	2.0 mi	Riverside, CA	★★★★★	4/5
Vista Pacifica Center	2.6 mi	Jurupa Valley, CA	★★★★☆	3/5
Vista Pacifica Convalescent Hospital	2.6 mi	Jurupa Valley, CA	★★★★☆	3/5
Jurupa Hills Post Acute	3.0 mi	Riverside, CA	★★☆☆☆	2/5
Woodcrest Post Acute & Rehabilitation	3.4 mi	Riverside, CA	★★★☆☆	3/5
Extended Care Hospital of Riverside	3.5 mi	Riverside, CA	★★★☆☆	3/5
Mission Care Center	4.0 mi	Riverside, CA	★★★★★	5/5
Citrus Grove Post Acute	4.4 mi	Riverside, CA	★★★☆☆	2/5
Alta Vista Healthcare & Wellness Centre	4.5 mi	Riverside, CA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Riverside →

Facility data as of CMS processing date 2026-08-01. CCN 05A263.

The Care File

Visit checklist — Riverside Behavioral Healthcare Center

4580 Palm Avenue, Riverside, CA 92501 · 9516847701

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 05A263 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)