Quality Life Services - New Castle

Name: Quality Life Services - New Castle
Address: 520 FRIENDSHIP STREET, New Castle, PA, 16101, US
Telephone: 4126547791

520 Friendship Street, New Castle, PA 16101 · Lawrence County · 204 certified beds · avg 138 residents/day · certified since Jan 1, 1967

Part of chain: QUALITY LIFE SERVICES (10 facilities, chain avg rating 2.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.25

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 21, 2026	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
May 21, 2026	E · Potential for harm, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
May 21, 2026	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 21, 2026	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 21, 2026	D · Potential for harm, one-off	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
May 21, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
May 21, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 21, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 21, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 21, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 21, 2026	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
May 21, 2026	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 2, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to share a room with their spouse or a roommate of their choosing, or moved residents to a different room without written notice beforehand. · from a complaint
May 8, 2025	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 8, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 8, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 8, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
May 8, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 8, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 8, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 25, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Oct 25, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jun 14, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 11, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (9 → 12).

Year	Citations	Worst severity that year
2023	1	E
2024	3	F
2025	10	E
2026	12	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.25	3.94	3.95	bottom 25% in Pennsylvania; bottom 24% in the U.S.
Registered Nurse hours	0.49	0.80	0.69	bottom 23% in Pennsylvania; bottom 36% in the U.S.
Weekend total nurse staffing	3.02	3.58	3.50	bottom 29% in Pennsylvania; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.56	0.48	bottom 17% in Pennsylvania; bottom 29% in the U.S.
Total nursing staff turnover (%)	55.9	44.5	45.8	bottom 20% in Pennsylvania; bottom 23% in the U.S.
RN turnover (%)	64.0	39.9	42.9	bottom 12% in Pennsylvania; bottom 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.43, RN 0.51, weekend 3.19. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Tack, Steven	Individual	5% or Greater Indirect Ownership Interest	33%	07/01/2024
Tack-Beardsley, Susan	Individual	5% or Greater Indirect Ownership Interest	33%	07/01/2024
Allison, Heather	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Allison, Heather	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Carter, Christine	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Golden Hill Nursing and Rehab LP	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2024
Holsinger PC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2024
Kania, Tonia	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Markivich, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Moses, Robert	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Stafford, Lisa	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Tack, Steven	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Tack-Beardsley, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Tack-Yurek, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Avalon Care Center	0.2 mi	New Castle, PA	★★☆☆☆	2/5
Haven Convalescent Home, INC	0.6 mi	New Castle, PA	★★★★★	5/5
Edison Manor Nursing & Rehabilitation Center	1.6 mi	New Castle, PA	★☆☆☆☆	1/5
Kadima Rehabilitation & Nursing at New Castle	1.7 mi	New Castle, PA	★★★★☆	4/5
Jameson Nursing and Rehab Center	4.3 mi	New Castle, PA	★★★★★	5/5
Kadima Rehabilitation & Nursing at New Wilmington	8.6 mi	New Wilmington, PA	★★★★☆	4/5
Shenango Presbyterian Seniorcare	8.9 mi	New Wilmington, PA	★★★★★	5/5
Masternick Memorial Health Care Center	11.4 mi	New Middletown, OH	★★★★☆	4/5
Maplecrest Nursing and Hta	14.6 mi	Struthers, OH	★★★★★	4/5
Covington Skilled Nursing & Rehab Center	14.7 mi	East Palestine, OH	★★★★☆	4/5
Lincoln Knolls Health & Rehab LLC	14.8 mi	Youngstown, OH	★☆☆☆☆	1/5
Hampton Woods Nursing Center, INC	14.8 mi	Poland, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in New Castle →

Facility data as of CMS processing date 2026-08-01. CCN 395003.

The Care File

Visit checklist — Quality Life Services - New Castle

520 Friendship Street, New Castle, PA 16101 · 4126547791

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395003 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)