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Quality Life Services - New Castle
520 Friendship Street, New Castle, PA 16101 (opens Google Maps) · Lawrence County · (412) 654-7791· 204 certified beds · avg 138 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: QUALITY LIFE SERVICES (10 facilities, chain avg rating 2.7★)
3/5
Health inspection rating (on-site)
inspected May 21, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.25
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 26 inspection findings. Open the full record below to read every finding.
The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. F-0585
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. F-0695
View all 26 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| May 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| May 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| May 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 21, 2026 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| May 21, 2026 | B · Potential for minimal harm, pattern | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Dec 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to share a room with their spouse or a roommate of their choosing, or moved residents to a different room without written notice beforehand. · from a complaint · F-0559 |
| May 8, 2025 | E · Potential for more than minimal harm, pattern | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| May 8, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| May 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 25, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint · F-0812 |
| Oct 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| Jun 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Oct 11, 2023 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (9 → 12).
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
2024
All citations: 3
Serious citations (G–L): 0
2025
All citations: 10
Serious citations (G–L): 0
2026
All citations: 12
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | E |
| 2024 | 3 | 0 | F |
| 2025 | 10 | 0 | E |
| 2026 | 12 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityPennsylvania averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.25
Pennsylvania average: 3.94
U.S. average: 3.95
Registered Nurse hours
This facility: 0.49
Pennsylvania average: 0.80
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.02
Pennsylvania average: 3.58
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.25 | 3.94 | 3.95 | bottom 25% in Pennsylvania; bottom 24% in the U.S. |
| Registered Nurse hours | 0.49 | 0.80 | 0.69 | bottom 23% in Pennsylvania; bottom 36% in the U.S. |
| Weekend total nurse staffing | 3.02 | 3.58 | 3.50 | bottom 29% in Pennsylvania; bottom 32% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.28 | 0.56 | 0.48 | bottom 17% in Pennsylvania; bottom 29% in the U.S. |
| Total nursing staff turnover (%) | 55.9 | 44.5 | 45.8 | bottom 20% in Pennsylvania; bottom 23% in the U.S. |
| RN turnover (%) | 64.0 | 39.9 | 42.9 | bottom 12% in Pennsylvania; bottom 16% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.43, RN 0.51, weekend 3.19.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.43 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Quality Life Services - New Castle. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Tack, Steven | Individual | 5% or Greater Indirect Ownership Interest | 33% | 07/01/2024 |
| Tack-Beardsley, Susan | Individual | 5% or Greater Indirect Ownership Interest | 33% | 07/01/2024 |
| Allison, Heather | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Allison, Heather | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Carter, Christine | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Golden Hill Nursing and Rehab LP | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Holsinger PC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Kania, Tonia | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Markivich, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Moses, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Stafford, Lisa | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Tack, Steven | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Tack-Beardsley, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Tack-Yurek, Mary | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
All 14 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Quality Life Services — 10 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Quality Life Services - Sarver — Sarver, PA · overall 3/5
- Quality Life Services - Sugar Creek — Worthington, PA · overall 2/5
- Quality Life Services - Westmont — Johnstown, PA · overall 3/5
- Quality Life Services - Apollo — Apollo, PA · overall 1/5abuse
- Quality Life Services - Chicora — Chicora, PA · overall 1/5
- Quality Life Services - Grove City — Grove City, PA · overall 4/5
- Quality Life Services - Henry Clay — Markleysburg, PA · overall 4/5
- Quality Life Services - Markleysburg — Markleysburg, PA · overall 1/5abuse
Listed by state, then facility name — not a ranking. Showing 8 of the 9 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Pennsylvania midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 56% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 14 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 47 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Avalon Care Center | 0.2 mi | New Castle, PA | ★★☆☆☆ | 2/5 | |
| Haven Convalescent Home, INC | 0.6 mi | New Castle, PA | ★★★★★ | 5/5 | |
| Edison Manor Nursing & Rehabilitation Center | 1.6 mi | New Castle, PA | ★☆☆☆☆ | 1/5 | |
| Kadima Rehabilitation & Nursing at New Castle | 1.7 mi | New Castle, PA | ★★★★☆ | 4/5 | |
| Jameson Nursing and Rehab Center | 4.3 mi | New Castle, PA | ★★★★★ | 5/5 | |
| Kadima Rehabilitation & Nursing at New Wilmington | 8.6 mi | New Wilmington, PA | ★★★★☆ | 4/5 | |
| Shenango Presbyterian Seniorcare | 8.9 mi | New Wilmington, PA | ★★★★★ | 5/5 | |
| Masternick Memorial Health Care Center | 11.4 mi | New Middletown, OH | ★★★★☆ | 4/5 | |
| Maplecrest Nursing and Hta | 14.6 mi | Struthers, OH | ★★★★★ | 4/5 | |
| Covington Skilled Nursing & Rehab Center | 14.7 mi | East Palestine, OH | ★★★★☆ | 4/5 | |
| Lincoln Knolls Health & Rehab LLC | 14.8 mi | Youngstown, OH | ★☆☆☆☆ | 1/5 | |
| Hampton Woods Nursing Center, INC | 14.8 mi | Poland, OH | ★★★★☆ | 3/5 |
Facility data as of CMS processing date 2026-08-01. CCN 395003.