Pine Valley Community Village
25951 Circle View Lane, Richland Center, WI 53581 · Richland County · 80 certified beds · avg 67 residents/day · certified since Aug 1, 1984
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Jul 22, 2025 · F-0678 · triggered by a complaint
The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jul 3, 2025 (Past Non-Compliance)
▲ Immediate jeopardy, one-off · Mar 31, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Apr 18, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jun 30, 2025 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 21, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Jul 22, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint |
| Jul 22, 2025 | F · Potential for harm, facility-wide | The facility did not observe each nurse aide's job performance or provide regular training as required. · from a complaint |
| Jul 22, 2025 | F · Potential for harm, facility-wide | The facility did not develop or maintain an effective training program for its direct care staff, including training on how to communicate effectively with residents. · from a complaint |
| Jul 22, 2025 | F · Potential for harm, facility-wide | The facility did not give all staff the required training on its quality improvement program — the internal system for finding problems and making care better. · from a complaint |
| Jul 22, 2025 | F · Potential for harm, facility-wide | The facility did not include required infection control training — with written standards, policies, and procedures — as part of its infection prevention program. · from a complaint |
| Jul 22, 2025 | F · Potential for harm, facility-wide | The facility did not provide its staff with training in compliance and ethics — teaching employees the laws and ethical standards that govern how residents must be treated. · from a complaint |
| Jun 30, 2025 | ▲ G · Actual harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| May 22, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| May 22, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 31, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Mar 31, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Mar 31, 2025 | D · Potential for harm, one-off | The facility did not verify that its nurse aides had completed their required training, or did not retrain aides who had been out of nurse aide work for 2 years. · from a complaint |
| Mar 31, 2025 | D · Potential for harm, one-off | The facility did not observe each nurse aide's job performance or provide regular training as required. · from a complaint |
| Apr 3, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 3, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 25, 2023 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | F |
| 2024 | 2 | 0 | F |
| 2025 | 17 | 3 | J ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $97,311.
| Date | Type | Amount / length |
|---|---|---|
| Jul 22, 2025 | Fine | $22,925 |
| Mar 31, 2025 | Fine | $74,386 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.65 | 4.29 | 3.95 | top 30% in Wisconsin; top 19% in the U.S. |
| Registered Nurse hours | 1.14 | 1.01 | 0.69 | top 32% in Wisconsin; top 11% in the U.S. |
| Weekend total nurse staffing | 3.99 | 3.84 | 3.50 | top 37% in Wisconsin; top 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.73 | 0.68 | 0.48 | top 36% in Wisconsin; top 14% in the U.S. |
| Total nursing staff turnover (%) | 45.0 | 46.9 | 45.8 | top 45% in Wisconsin; bottom 50% in the U.S. |
| RN turnover (%) | 36.4 | 39.7 | 42.9 | top 48% in Wisconsin; top 40% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.60, RN 1.12, weekend 3.95. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| County of Richland | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/09/1978 |
| Carrow, Stephen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Couey, Marc | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| County of Richland | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/09/1978 |
| County of Richland | Organization | ADP of the SNF | NOT APPLICABLE | 03/09/1978 |
| Engel, Larry | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Fleming, Julia | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Hendricks, Alayne | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2025 |
| Kramer, Sandra | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| McKee, Richard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Miller, Mary | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Paulus, Brittany | Individual | Corporate Director | NOT APPLICABLE | 03/05/2025 |
| Paulus, Brittany | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/05/2025 |
| Paulus, Brittany | Individual | ADP of the SNF | NOT APPLICABLE | 03/05/2025 |
| Schoonover, Randy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/20/2025 |
| Severson, Kerry | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
| Sidhu, Sarfraz | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2022 |
| Sidhu, Sarfraz | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Thompson, Tiffany | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/20/2025 |
| Turk, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/16/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "How often do you evaluate your nurse aides and what ongoing training do they receive?"
- "What ongoing training do your direct care staff receive each year?"
- "How do frontline staff report care problems, and how does your quality improvement program act on them?"
- "How are staff trained on infection control, and how often is that training refreshed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Schmitt Woodland Hills | 7.9 mi | Richland Center, WI | ★★★★★ | 4/5 | |
| Sauk Co Health Care Center | 17.6 mi | Reedsburg, WI | ★☆☆☆☆ | 1/5 | |
| Rivers Edge Nursing and Rehab | 17.8 mi | Muscoda, WI | ★☆☆☆☆ | 1/5 | |
| Ridgeview Terrace Long Term Care | 19.8 mi | Reedsburg, WI | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
All facilities in Richland Center →
Facility data as of CMS processing date 2026-08-01. CCN 525365.