Norwood Towers Post-Acute

Name: Norwood Towers Post-Acute
Address: 1500 SHERMAN AVENUE, Cincinnati, OH, 45212, US
Telephone: 5136316800

1500 Sherman Avenue, Cincinnati, OH 45212 · Hamilton County · 120 certified beds · avg 103 residents/day · certified since Apr 26, 2002

Part of chain: PACS GROUP (274 facilities, chain avg rating 2.9★)

1/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.52

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Dec 16, 2025 · F-0697 · triggered by a complaint

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 11, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (37)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 26, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not protect residents from being involuntarily separated — kept apart from other residents, kept out of their own room, or confined to their room. Isolating a resident this way is a form of mistreatment. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Dec 16, 2025	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Dec 16, 2025	F · Potential for harm, facility-wide	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Dec 16, 2025	F · Potential for harm, facility-wide	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Dec 16, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 16, 2025	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint
Dec 16, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Dec 16, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Dec 16, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 16, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 16, 2025	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
May 27, 2021	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 27, 2021	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
May 27, 2021	E · Potential for harm, repeated	The facility did not properly protect the personal money residents deposited with it for safekeeping.
May 27, 2021	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 27, 2021	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
May 27, 2021	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 27, 2021	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 27, 2021	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 27, 2021	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
May 27, 2021	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
May 27, 2021	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 14).

Year	Citations	Serious (G–L)	Worst severity that year
2021	11	0	F
2024	4	0	E
2025	14	1	G ▲
2026	8	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

0 fines totaling $0, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Dec 16, 2025	Payment Denial	53 days from Jan 8, 2026

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.52	3.45	3.95	bottom 4% in Ohio; bottom 4% in the U.S.
Registered Nurse hours	0.25	0.60	0.69	bottom 2% in Ohio; bottom 5% in the U.S.
Weekend total nurse staffing	2.18	3.07	3.50	bottom 3% in Ohio; bottom 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.18	0.42	0.48	bottom 5% in Ohio; bottom 9% in the U.S.
Total nursing staff turnover (%)	62.7	48.7	45.8	bottom 16% in Ohio; bottom 13% in the U.S.
RN turnover (%)	60.0	43.9	42.9	bottom 24% in Ohio; bottom 22% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.15, RN 0.31, weekend 2.72. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Apt, Frederick	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Banks, Ugola	Individual	Contracted Managing Employee	NOT APPLICABLE	02/09/2024
Bullock, Andrew	Individual	W-2 Managing Employee	NOT APPLICABLE	09/26/2022
Hancock, Mark	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Jergensen, Joshua	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Mitchell, John	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"Under what circumstances, if any, would a resident ever be kept in their room or separated from others?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Woods Edge Rehab and Nursing	1.5 mi	Cincinnati, OH	★★☆☆☆	1/5
Astoria Place of Cincinnati	1.6 mi	Cincinnati, OH	★☆☆☆☆	1/5	abuseSFF
Garden Park Health Care Center	1.6 mi	Cincinnati, OH	★★☆☆☆	1/5
Harmony Court Rehab and Nursing	1.9 mi	Cincinnati, OH	★★☆☆☆	1/5
Beechwood Home for Incurables	1.9 mi	Cincinnati, OH	★★★★★	4/5
Lincoln Crawford Care Center	2.1 mi	Cincinnati, OH	★★★☆☆	2/5	abuse
Carecore at Margaret Hall	2.1 mi	Cincinnati, OH	★★☆☆☆	1/5
Marjorie P Lee Retirement Community	2.2 mi	Cincinnati, OH	★★★★★	4/5
Pleasant Ridge Healthcare Center	2.3 mi	Cincinnati, OH	★★★★☆	3/5
Scarlet Oaks Nursing and Rehabilitation Center	2.8 mi	Cincinnati, OH	★★★☆☆	3/5
Seven Acres Senior Living at Clifton	3.3 mi	Cincinnati, OH	★★★★☆	3/5
Arc at Cincinnati	3.5 mi	Cincinnati, OH	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 366238.

The Care File

Visit checklist — Norwood Towers Post-Acute

1500 Sherman Avenue, Cincinnati, OH 45212 · 5136316800

Health inspection rating 1/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Dec 16, 2025 (F-0697, Actual harm, one-off): The facility did not provide safe and appropriate pain management for a resident who needed it.

Questions for the administrator:

☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "Under what circumstances, if any, would a resident ever be kept in their room or separated from others?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366238 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)