Hillcrest Healthcare Center

Name: Hillcrest Healthcare Center
Address: 462 KENMORE DRIVE, Danville, WV, 25053, US
Telephone: 3043690986

462 Kenmore Drive, Danville, WV 25053 · Boone County · 90 certified beds · avg 88 residents/day · certified since Jul 1, 1992

Part of chain: COMMUNICARE HEALTH (110 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

$25,623

Fines, last 3 years

3.16

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · May 8, 2025 · F-0678 · triggered by a complaint

The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.

Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Feb 16, 2024 (Past Non-Compliance)

▲ Actual harm, one-off · May 8, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 2, 2024 (Past Non-Compliance)

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 25, 2026	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 25, 2026	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 25, 2026	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jun 25, 2026	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jun 25, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 25, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 8, 2025	▲ J · Immediate jeopardy, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint
May 8, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 8, 2025	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 8, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 8, 2025	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
May 8, 2025	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
May 8, 2025	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Dec 19, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Apr 26, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 26, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2023	9	0	E
2025	9	2	J ▲
2026	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $25,623.

Date	Type	Amount / length
May 8, 2025	Fine	$8,278
May 8, 2025	Fine	$17,345

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	West Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.16	3.55	3.95	bottom 36% in West Virginia; bottom 20% in the U.S.
Registered Nurse hours	0.66	0.70	0.69	top 45% in West Virginia; top 41% in the U.S.
Weekend total nurse staffing	2.65	3.07	3.50	bottom 32% in West Virginia; bottom 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.31	0.40	0.48	bottom 41% in West Virginia; bottom 34% in the U.S.
Total nursing staff turnover (%)	25.7	44.1	45.8	top 8% in West Virginia; top 8% in the U.S.
RN turnover (%)	15.4	42.4	42.9	top 8% in West Virginia; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.15, RN 0.65, weekend 2.64. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
C.R. Stoltz Irrevocable Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/14/2023
R.S. Wilheim Irrevocable Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/14/2023
S.L. Rosedale Irrevocable Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/14/2023
WV Amfm Op Co., LLC	Organization	5% or Greater Direct Ownership Interest	100%	04/14/2023
Groves, Donna	Individual	Operational/Managerial Control	NOT APPLICABLE	04/14/2023
Kenmore Mgt Co., LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	04/14/2023
Kenmore Mgt Co., LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/14/2025
Knapp, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2024
Knapp, Richard	Individual	ADP of the SNF	NOT APPLICABLE	05/14/2025
Odenthal, Richard	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	05/14/2025
Romeo, Dominic	Individual	Corporate Officer	NOT APPLICABLE	04/14/2023
Romeo, Dominic	Individual	Operational/Managerial Control	NOT APPLICABLE	04/14/2023
Smith, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	04/14/2023
Smith, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	05/14/2025
Stoltz, Charles	Individual	Corporate Officer	NOT APPLICABLE	04/14/2023
Wilheim, Ronald	Individual	Corporate Officer	NOT APPLICABLE	04/14/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Trinity Health Care of Logan	15.3 mi	Logan, WV	★☆☆☆☆	2/5	abuse
Logan Center	16.9 mi	Logan, WV	★★★☆☆	3/5
Marmet Center	18.8 mi	Marmet, WV	★☆☆☆☆	2/5
Valley Center	18.8 mi	South Charleston, WV	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Danville →

Facility data as of CMS processing date 2026-08-01. CCN 515117.

The Care File

Visit checklist — Hillcrest Healthcare Center

462 Kenmore Drive, Danville, WV 25053 · 3043690986

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $25,623

Most serious findings on record:

▲ May 8, 2025 (F-0678, Immediate jeopardy, one-off): The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
▲ May 8, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 515117 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)