Hill Haven Nursing Home

Name: Hill Haven Nursing Home
Address: 880 RIDGEWAY ROAD, Commerce, GA, 30529, US
Telephone: 7063368000

880 Ridgeway Road, Commerce, GA 30529 · Jackson County · 70 certified beds · avg 62 residents/day · certified since Nov 1, 2005

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 25, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Mar 25, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 20, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Feb 20, 2025	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Nov 22, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 22, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Oct 15, 2022	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Oct 15, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 15, 2022	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Oct 15, 2022	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Oct 15, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 15, 2022	D · Potential for harm, one-off	The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Year	Citations	Worst severity that year
2022	6	F
2023	2	D
2025	7	F
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Georgia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.41	3.54	3.95	bottom 49% in Georgia; bottom 32% in the U.S.
Registered Nurse hours	0.37	0.50	0.69	bottom 39% in Georgia; bottom 18% in the U.S.
Weekend total nurse staffing	2.94	3.09	3.50	bottom 48% in Georgia; bottom 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.31	0.35	0.48	top 46% in Georgia; bottom 34% in the U.S.
Total nursing staff turnover (%)	0.0	46.0	45.8	—
RN turnover (%)	0.0	44.5	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.24, RN 0.35, weekend 2.80. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Keiser, Scott	Individual	5% or Greater Direct Ownership Interest	40%	03/01/2024
Sanders, Adam	Individual	5% or Greater Direct Ownership Interest	20%	03/01/2024
Commerce Propco, LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	09/01/2022
Commerce Propco, LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2022
Fromm, Stefan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/30/2025
Fromm, Stefan	Individual	ADP of the SNF	NOT APPLICABLE	01/30/2025
Hill, John	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2022
Hill, John	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2022
Keiser, Scott	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2024
Keiser, Scott	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2024
Meyer, Philip	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2024
Meyer, Philip	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2024
Sanders, Adam	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2024
Sanders, Adam	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Northridge Health and Rehabilitation	0.3 mi	Commerce, GA	★★★★☆	4/5
Oaks - Athens Skilled Nursing, the	16.4 mi	Athens, GA	★☆☆☆☆	1/5
Pruitthealth - Grandview	17.3 mi	Athens, GA	★★★★★	5/5
Pruitthealth - Athens Heritage	17.6 mi	Athens, GA	★★★★☆	3/5
Presbyterian Village - Athens	18.8 mi	Athens, GA	★★☆☆☆	2/5
Bell Minor Home, the	19.1 mi	Gainesville, GA	★☆☆☆☆	1/5
University Nursing & Rehab Center	19.2 mi	Athens, GA	★☆☆☆☆	2/5
Pruitthealth - Scenic View	19.7 mi	Baldwin, GA	★★★★★	5/5
New Horizons Limestone	19.9 mi	Gainesville, GA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Commerce →

Facility data as of CMS processing date 2026-08-01. CCN 115710.

The Care File

Visit checklist — Hill Haven Nursing Home

880 Ridgeway Road, Commerce, GA 30529 · 7063368000

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 115710 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)