Hennis Care Centre of Dover

Name: Hennis Care Centre of Dover
Address: 1720 CROSS STREET, Dover, OH, 44622, US
Telephone: 3303648849

1720 Cross Street, Dover, OH 44622 · Tuscarawas County · 120 certified beds · avg 83 residents/day · certified since Mar 25, 1991

3/5

Health inspection rating (on-site)

Serious findings on record

$9,527

Fines, last 3 years

3.73

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (46)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 17, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 19, 2024	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint
Oct 22, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Oct 22, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Oct 22, 2024	D · Potential for harm, one-off	The facility did not provide or arrange for a doctor to be available for emergencies 24 hours a day. · from a complaint
Oct 22, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 19, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 19, 2023	F · Potential for harm, facility-wide	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Jan 19, 2023	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jan 19, 2023	E · Potential for harm, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Jan 19, 2023	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 19, 2023	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Jan 19, 2023	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jan 19, 2023	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 19, 2023	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Jan 19, 2023	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 12, 2020	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 12, 2020	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Mar 12, 2020	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Mar 12, 2020	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (24 → 3).

Year	Citations	Worst severity that year
2020	14	F
2023	24	F
2024	5	F
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $9,527.

Date	Type	Amount / length
Sep 5, 2023	Fine	$9,527

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.73	3.45	3.95	top 24% in Ohio; bottom 48% in the U.S.
Registered Nurse hours	0.96	0.60	0.69	top 7% in Ohio; top 18% in the U.S.
Weekend total nurse staffing	3.28	3.07	3.50	top 26% in Ohio; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.66	0.42	0.48	top 11% in Ohio; top 19% in the U.S.
Total nursing staff turnover (%)	33.9	48.7	45.8	top 14% in Ohio; top 22% in the U.S.
RN turnover (%)	27.8	43.9	42.9	top 25% in Ohio; top 25% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.46, RN 0.89, weekend 3.04. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
Hennis, Brian	Individual	5% or Greater Direct Ownership Interest	40%	01/01/2021
Hennis, Harry	Individual	5% or Greater Direct Ownership Interest	51%	01/01/2021
Sickinger, Paula	Individual	5% or Greater Direct Ownership Interest	9%	01/01/2021
Baker, Jessica	Individual	Corporate Officer	NOT APPLICABLE	10/01/2021
Baker, Jessica	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2021
Baker, Jessica	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2021
Bryco Management, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/11/1995
Bryco Management, INC	Organization	ADP of the SNF	NOT APPLICABLE	11/26/2025
Dalton, Chandler	Individual	Operational/Managerial Control	NOT APPLICABLE	04/12/2023
Delta Health Care Consultants, INC.	Organization	ADP of the SNF	NOT APPLICABLE	01/01/1998
Hennis Nursing Home, INC	Organization	ADP of the SNF	NOT APPLICABLE	10/17/2001
Hennis, Brian	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Hennis, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	09/21/2018
Hennis, Brian	Individual	ADP of the SNF	NOT APPLICABLE	09/21/2018
Hennis, Harry	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
Hennis, Harry	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Hennis, Harry	Individual	Operational/Managerial Control	NOT APPLICABLE	10/17/2001
Hennis, Harry	Individual	ADP of the SNF	NOT APPLICABLE	10/17/2001
McClain, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2013
McClain, Brian	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"If my family member has a medical emergency at 2 a.m., who does your staff call and how fast can a doctor respond?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Park Village Health Care Center INC	0.3 mi	Dover, OH	★★★★☆	3/5
Country Club Center I	2.3 mi	Dover, OH	★★☆☆☆	1/5	abuseSFF
New Dawn Rehabilitation and Healthcare Center	2.3 mi	Dover, OH	★☆☆☆☆	1/5
Amberwood Manor	4.1 mi	New Philadelphia, OH	★★★☆☆	3/5
Park Village HC NP LLC	5.5 mi	New Philadelphia, OH	★★★★★	5/5
Schoenbrunn Healthcare	7.0 mi	New Philadelphia, OH	★★☆☆☆	1/5
Hennis Care Centre of Bolivar	8.1 mi	Bolivar, OH	★★★★★	4/5
Claymont Health and Rehabilitation	11.7 mi	Uhrichsville, OH	★★★★☆	4/5
Walnut Hills Nursing Home	12.3 mi	Walnut Creek, OH	★★★★☆	3/5
Country Lawn Ctr for Rehab	12.5 mi	Navarre, OH	★★★★★	4/5
Altercare of Navarre Ctr for Rehab & Nrsg Care	12.9 mi	Navarre, OH	★★☆☆☆	2/5
Oak Pointe Nursing & Rehabilitation	13.0 mi	Baltic, OH	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Dover →

Facility data as of CMS processing date 2026-08-01. CCN 365838.

The Care File

Visit checklist — Hennis Care Centre of Dover

1720 Cross Street, Dover, OH 44622 · 3303648849

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $9,527

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "If my family member has a medical emergency at 2 a.m., who does your staff call and how fast can a doctor respond?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365838 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)