Riverside Manor Nrsg & Rehab Ctr
1100 East State Road, Newcomerstown, OH 43832 · Tuscarawas County · 80 certified beds · avg 70 residents/day · certified since Sep 10, 1979
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 24, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 3, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (27)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 24, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 4, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 30, 2025 | F · Potential for harm, facility-wide | The facility did not have policies on smoking. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Jan 30, 2025 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jan 30, 2025 | B · Minimal risk, repeated | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Jun 30, 2022 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jun 30, 2022 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (7 → 14).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | E |
| 2024 | 7 | 0 | D |
| 2025 | 17 | 0 | F |
| 2026 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.52 | 3.45 | 3.95 | top 6% in Ohio; top 23% in the U.S. |
| Registered Nurse hours | 0.62 | 0.60 | 0.69 | top 36% in Ohio; top 45% in the U.S. |
| Weekend total nurse staffing | 3.98 | 3.07 | 3.50 | top 7% in Ohio; top 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.51 | 0.42 | 0.48 | top 26% in Ohio; top 32% in the U.S. |
| Total nursing staff turnover (%) | 21.8 | 48.7 | 45.8 | top 1% in Ohio; top 4% in the U.S. |
| RN turnover (%) | 41.7 | 43.9 | 42.9 | top 45% in Ohio; top 50% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.55, RN 0.63, weekend 4.00. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Mortine, Mark | Individual | 5% or Greater Direct Ownership Interest | 7% | 01/14/2022 |
| Mortine, Neil | Individual | 5% or Greater Direct Ownership Interest | 7% | 01/14/2022 |
| Ours, Ken | Individual | 5% or Greater Direct Ownership Interest | 12% | 03/01/2008 |
| Shepherd, Dwayne | Individual | 5% or Greater Direct Ownership Interest | 9% | 10/21/2008 |
| Smith, Clark | Individual | 5% or Greater Direct Ownership Interest | 12% | 10/21/2008 |
| Bambeck, Alan | Individual | Corporate Director | NOT APPLICABLE | 10/21/2008 |
| Bambeck, Alan | Individual | Corporate Officer | NOT APPLICABLE | 05/09/2007 |
| Cochran, Michael | Individual | Corporate Officer | NOT APPLICABLE | 10/21/2008 |
| Overholser, Terry | Individual | Corporate Officer | NOT APPLICABLE | 05/08/1989 |
| Shepherd, Dwayne | Individual | W-2 Managing Employee | NOT APPLICABLE | 10/08/2008 |
| Shepherd, Dwayne | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2024 |
| Shepherd, Dwayne | Individual | ADP of the SNF | NOT APPLICABLE | 12/31/2024 |
| Smith, Clark | Individual | Corporate Director | NOT APPLICABLE | 10/21/2008 |
| Smith, Clark | Individual | Corporate Officer | NOT APPLICABLE | 06/22/2014 |
| Smith, Clark | Individual | ADP of the SNF | NOT APPLICABLE | 12/31/2024 |
| Welch, James | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2014 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What are your smoking rules, and how do you keep residents who smoke — and everyone around them — safe?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lafayette Pointe Nursing & Rehab Ctr | 8.1 mi | West Lafayette, OH | ★★★★☆ | 4/5 | |
| Oak Pointe Nursing & Rehabilitation | 13.2 mi | Baltic, OH | ★★★★★ | 5/5 | |
| Altercare Coshocton INC. | 14.0 mi | Coshocton, OH | ★★★☆☆ | 2/5 | |
| Altercare Cambridge INC. | 14.4 mi | Cambridge, OH | ★★★★☆ | 3/5 | |
| Claymont Health and Rehabilitation | 14.6 mi | Uhrichsville, OH | ★★★★☆ | 4/5 | |
| Park Village HC NP LLC | 14.9 mi | New Philadelphia, OH | ★★★★★ | 5/5 | |
| Roscoe Gardens Skilled Nursing and Rehab | 15.2 mi | Coshocton, OH | ★★☆☆☆ | 1/5 | |
| Embassy of Cambridge | 15.8 mi | Cambridge, OH | ★★☆☆☆ | 1/5 | |
| Schoenbrunn Healthcare | 16.1 mi | New Philadelphia, OH | ★★☆☆☆ | 1/5 | |
| Amberwood Manor | 16.5 mi | New Philadelphia, OH | ★★★☆☆ | 3/5 | |
| Country Club Center I | 18.1 mi | Dover, OH | ★★☆☆☆ | 1/5 | abuseSFF |
| New Dawn Rehabilitation and Healthcare Center | 18.1 mi | Dover, OH | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 365429.