Friendship Village Sunset Hills

Name: Friendship Village Sunset Hills
Address: 12651 VILLAGE CIRCLE DRIVE, Saint Louis, MO, 63127, US
Telephone: 3142707777

12651 Village Circle Drive, Saint Louis, MO 63127 · St. Louis County · 144 certified beds · avg 131 residents/day · certified since Dec 19, 1978

3/5

Health inspection rating (on-site)

Serious findings on record

$14,433

Fines, last 3 years

5.38

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Apr 15, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Mar 18, 2024 (Past Non-Compliance)

▲ Actual harm, one-off · Feb 1, 2024 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 23, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 28, 2025	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 28, 2025	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jan 28, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 28, 2025	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 28, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 28, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 28, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 28, 2025	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Jan 28, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 15, 2024	▲ J · Immediate jeopardy, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 1, 2024	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 28, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 28, 2019	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Aug 28, 2019	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Aug 28, 2019	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 28, 2019	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 28, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 28, 2019	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 9).

Year	Citations	Serious (G–L)	Worst severity that year
2019	6	0	E
2023	7	0	F
2024	2	2	J ▲
2025	9	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $14,433.

Date	Type	Amount / length
Apr 15, 2024	Fine	$14,433

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Missouri avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.38	3.66	3.95	top 5% in Missouri; top 9% in the U.S.
Registered Nurse hours	0.64	0.49	0.69	top 17% in Missouri; top 44% in the U.S.
Weekend total nurse staffing	5.17	3.22	3.50	top 3% in Missouri; top 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.33	0.48	top 25% in Missouri; bottom 47% in the U.S.
Total nursing staff turnover (%)	48.1	56.0	45.8	top 29% in Missouri; bottom 42% in the U.S.
RN turnover (%)	38.9	47.8	42.9	top 37% in Missouri; top 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.60, RN 0.54, weekend 4.43. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
FV Services, INC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2017
Bolstad, Cindy	Individual	Corporate Director	NOT APPLICABLE	06/24/2020
Brosch, Sirisha	Individual	Operational/Managerial Control	NOT APPLICABLE	12/12/2024
Brosch, Sirisha	Individual	ADP of the SNF	NOT APPLICABLE	08/04/2025
FV Services, INC	Organization	ADP of the SNF	NOT APPLICABLE	01/17/2025
Klinger, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	07/01/2011
Liverar, Bobbie	Individual	Operational/Managerial Control	NOT APPLICABLE	10/30/2022
Liverar, Bobbie	Individual	ADP of the SNF	NOT APPLICABLE	02/10/2025
Utley, Keith	Individual	Corporate Director	NOT APPLICABLE	09/22/2014
Utley, Keith	Individual	Corporate Officer	NOT APPLICABLE	07/01/2017
Walsh, James	Individual	Corporate Director	NOT APPLICABLE	08/09/2016
Walsh, James	Individual	Corporate Officer	NOT APPLICABLE	08/09/2016
Wright, Joshua	Individual	Corporate Officer	NOT APPLICABLE	07/01/2024
Zimmermann, Joan	Individual	Corporate Director	NOT APPLICABLE	06/30/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Fountain Care at Sunset Hills	0.4 mi	Saint Louis, MO	★☆☆☆☆	1/5
Fieser Nursing Center	1.8 mi	Fenton, MO	★★☆☆☆	2/5
Delmar Gardens South	3.0 mi	Saint Louis, MO	★★★★☆	4/5
Maple Grove Wellness & Rehabilitation	3.1 mi	Fenton, MO	★☆☆☆☆	2/5
Delmar Gardens of Meramec Valley	3.4 mi	Fenton, MO	★★★★★	5/5
Grove at Kirkwood, the	3.4 mi	Kirkwood, MO	★☆☆☆☆	1/5	SFF
Bethesda Dilworth	3.7 mi	Saint Louis, MO	★★★☆☆	3/5
Aberdeen Heights	3.8 mi	Kirkwood, MO	★★★★★	5/5
Bluebird Wellness and Rehabilitation	3.8 mi	Saint Louis, MO	★☆☆☆☆	1/5
South County Health Care Center	4.6 mi	Arnold, MO	★☆☆☆☆	2/5	abuse
Garden View Care Center at Dougherty Ferry	5.0 mi	Valley Park, MO	★★★★☆	5/5
Nazareth Living Center	5.1 mi	Saint Louis, MO	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 265136.

The Care File

Visit checklist — Friendship Village Sunset Hills

12651 Village Circle Drive, Saint Louis, MO 63127 · 3142707777

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $14,433

Most serious findings on record:

▲ Apr 15, 2024 (F-0600, Immediate jeopardy, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Feb 1, 2024 (F-0684, Actual harm, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 265136 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)