Friendship Manor
1209 21st Avenue, Rock Island, IL 61201 · Rock Island County · 94 certified beds · avg 86 residents/day · certified since Dec 9, 2005
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 12, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Sep 30, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Apr 9, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 24, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jul 24, 2024 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Aug 14, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 30, 2026 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 12, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 9, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 24, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 24, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 19, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 19, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jul 19, 2023 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| May 9, 2022 | F · Potential for harm, facility-wide | The facility did not perform required COVID-19 testing on residents and staff. |
| May 9, 2022 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| May 9, 2022 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 9, 2022 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| May 9, 2022 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 9, 2022 | D · Potential for harm, one-off | The facility did not make sure its staff were vaccinated for COVID-19 in accordance with the federal requirements in effect at the time. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 6 | 0 | F |
| 2023 | 3 | 0 | F |
| 2024 | 2 | 1 | G ▲ |
| 2025 | 2 | 2 | G ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $10,519, plus 1 Medicare payment denial period.
| Date | Type | Amount / length |
|---|---|---|
| Apr 9, 2025 | Fine | $10,519 |
| Jul 24, 2024 | Payment Denial | 12 days from Aug 22, 2024 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.51 | 2.99 | 3.95 | top 10% in Illinois; top 23% in the U.S. |
| Registered Nurse hours | 0.68 | 0.63 | 0.69 | top 29% in Illinois; top 39% in the U.S. |
| Weekend total nurse staffing | 3.79 | 2.67 | 3.50 | top 13% in Illinois; top 30% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.35 | 0.56 | 0.48 | bottom 30% in Illinois; bottom 42% in the U.S. |
| Total nursing staff turnover (%) | 37.4 | 44.5 | 45.8 | top 30% in Illinois; top 30% in the U.S. |
| RN turnover (%) | 35.7 | 41.8 | 42.9 | top 41% in Illinois; top 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.91, RN 0.59, weekend 3.29. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Austin, Ann | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2024 |
| Austin, Ann | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Christopher, Ada | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2023 |
| Christopher, Ada | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2023 |
| Colvin, Damon | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2023 |
| Colvin, Damon | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2023 |
| Depauw Elsberg, Christine | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Depauw Elsberg, Christine | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2025 |
| Devinney, Patrick | Individual | Corporate Officer | NOT APPLICABLE | 03/31/2008 |
| Devinney, Patrick | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/31/2008 |
| Devinney, Patrick | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2008 |
| Doyle, Shea | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Doyle, Shea | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2023 |
| Foley, Molly | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2020 |
| Foley, Molly | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2020 |
| Hullon, Jessey | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2024 |
| Hullon, Jessey | Individual | Trustee of the SNF | NOT APPLICABLE | 04/01/2019 |
| Leverenz, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2021 |
| Leverenz, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2021 |
| Loquist, Jon | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/01/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "What is your current policy for testing residents and staff when someone shows symptoms or there's an outbreak?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Arcadia Care Rock Island | 0.8 mi | Rock Island, IL | ★☆☆☆☆ | 2/5 | |
| St Anthony's Nsg & Rehab Ctr | 1.5 mi | Rock Island, IL | ★☆☆☆☆ | 1/5 | |
| Allure of the Quad Cities | 2.8 mi | Moline, IL | ★☆☆☆☆ | 1/5 | abuse |
| Good Samaritan - Davenport | 3.4 mi | Davenport, IA | ★★★☆☆ | 3/5 | |
| Harmony Davenport | 3.4 mi | Davenport, IA | ★★☆☆☆ | 2/5 | |
| Ivy at Davenport | 3.7 mi | Davenport, IA | ★☆☆☆☆ | 1/5 | SFF |
| The Vistas at Bettendorf | 4.9 mi | Bettendorf, IA | ★★★☆☆ | 3/5 | |
| Ridgecrest Village | 5.1 mi | Davenport, IA | ★☆☆☆☆ | 1/5 | abuse |
| Davenport Lutheran Home | 5.8 mi | Davenport, IA | ★★☆☆☆ | 2/5 | |
| Harmony Utica Ridge | 6.3 mi | Davenport, IA | ★★☆☆☆ | 1/5 | |
| Hope Creek Nursing & Rehab | 6.4 mi | East Moline, IL | ★☆☆☆☆ | 1/5 | abuse |
| Allure of Moline | 6.7 mi | East Moline, IL | ★☆☆☆☆ | 2/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 146099.