Friendly Village Nursing and Rehab Center

Name: Friendly Village Nursing and Rehab Center
Address: 900 BOYCE DR, Rhinelander, WI, 54501, US
Telephone: 7153656832

900 Boyce Dr, Rhinelander, WI 54501 · Oneida County · 100 certified beds · avg 75 residents/day · certified since Dec 1, 1989

Part of chain: EDEN SENIOR CARE (21 facilities, chain avg rating 2.6★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.48

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 22, 2026	D · Potential for harm, one-off	The facility did not make sure care was delivered by qualified people following each resident's written care plan — the individualized document that spells out exactly what care that resident is supposed to receive.
Apr 22, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 6, 2025	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Feb 6, 2025	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Feb 6, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 6, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jan 11, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 11, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 11, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 11, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 11, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 11, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 14, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 2).

Year	Citations	Worst severity that year
2023	1	D
2024	6	F
2025	5	F
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.48	4.29	3.95	bottom 23% in Wisconsin; bottom 36% in the U.S.
Registered Nurse hours	0.81	1.01	0.69	bottom 35% in Wisconsin; top 26% in the U.S.
Weekend total nurse staffing	3.23	3.84	3.50	bottom 30% in Wisconsin; bottom 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.69	0.68	0.48	top 40% in Wisconsin; top 17% in the U.S.
Total nursing staff turnover (%)	38.0	46.9	45.8	top 27% in Wisconsin; top 31% in the U.S.
RN turnover (%)	23.5	39.7	42.9	top 24% in Wisconsin; top 19% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.48, RN 0.81, weekend 3.24. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Feinstein, Dan	Individual	5% or Greater Direct Ownership Interest	12%	09/01/2017
Lifsics, Channie	Individual	5% or Greater Direct Ownership Interest	9%	09/01/2017
Polstein, Mordechai	Individual	5% or Greater Direct Ownership Interest	16%	09/01/2015
Stesel, Maxim	Individual	5% or Greater Direct Ownership Interest	45%	09/01/2017
Lifsics, Channie	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2017
Mauer, Dovie	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2017
Rice, Pamela	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2017
Richardson, Patricia	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure every shift actually follows each resident's care plan?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Rennes Health and Rehab Center-Rhinelander	3.5 mi	Rhinelander, WI	★★☆☆☆	2/5
Tomahawk Health Services	16.5 mi	Tomahawk, WI	★★☆☆☆	2/5
Riverview Health Services	17.9 mi	Tomahawk, WI	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Rhinelander →

Facility data as of CMS processing date 2026-08-01. CCN 525459.

The Care File

Visit checklist — Friendly Village Nursing and Rehab Center

900 Boyce Dr, Rhinelander, WI 54501 · 7153656832

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure every shift actually follows each resident's care plan?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525459 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)