Franklin Oaks Nursing and Rehabilitation Center

Name: Franklin Oaks Nursing and Rehabilitation Center
Address: 1704 NC Highway 39 N, Louisburg, NC, 27549, US
Telephone: 9194967222

1704 Nc Highway 39 N, Louisburg, NC 27549 · Franklin County · 166 certified beds · avg 145 residents/day · certified since Nov 2, 1990

Part of chain: PRINCIPLE LONG TERM CARE (40 facilities, chain avg rating 3.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.68

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Jan 12, 2023 · F-0550

The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.

Why it matters: Being treated without dignity harms a resident's self-worth, mental health, and overall quality of life.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 14, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 8, 2025	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
May 8, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
May 8, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Apr 18, 2024	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Apr 18, 2024	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Apr 18, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 18, 2024	E · Potential for harm, repeated	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Apr 18, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 12, 2023	▲ G · Actual harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 12, 2023	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 12, 2023	E · Potential for harm, repeated	The facility's bedrooms did not give residents visual privacy — such as curtains or dividers — when privacy is needed.
Jan 12, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Jan 12, 2023	D · Potential for harm, one-off	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2023	5	1	G ▲
2024	10	0	E
2025	3	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.68	4.01	3.95	top 49% in North Carolina; bottom 46% in the U.S.
Registered Nurse hours	0.38	0.64	0.69	bottom 22% in North Carolina; bottom 19% in the U.S.
Weekend total nurse staffing	3.53	3.56	3.50	top 34% in North Carolina; top 40% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.24	0.41	0.48	bottom 30% in North Carolina; bottom 19% in the U.S.
Total nursing staff turnover (%)	28.6	49.0	45.8	top 8% in North Carolina; top 12% in the U.S.
RN turnover (%)	23.1	45.7	42.9	top 16% in North Carolina; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.39, RN 0.35, weekend 3.25. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Boice, Gale	Individual	Corporate Officer	NOT APPLICABLE	03/05/2018
Bullock, Lynn	Individual	Operational/Managerial Control	NOT APPLICABLE	11/07/2011
Bullock, Lynn	Individual	ADP of the SNF	NOT APPLICABLE	04/10/2025
Hill, Raymond	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Hill, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Hill, Stephen	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Johnson, Dianne	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Principle Long Term Care, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Principle Long Term Care, INC.	Organization	ADP of the SNF	NOT APPLICABLE	04/10/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can I see where garbage is stored and how often it's removed?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How is pest control handled here, and when was the last treatment or inspection?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Louisburg Healthcare & Rehabilitation Center	1.7 mi	Louisburg, NC	★☆☆☆☆	2/5
Hillside Nursing Center of Wake Forest	13.7 mi	Wake Forest, NC	★★★★★	5/5
Kerr Lake Nursing and Rehabilitation Center	17.4 mi	Henderson, NC	★★★★☆	4/5
Senior Citizens Home	17.4 mi	Henderson, NC	★☆☆☆☆	3/5
Camellia Gardens Center for Nursing and Rehab	18.3 mi	Henderson, NC	★☆☆☆☆	1/5
Zebulon Rehabilitation Center	18.6 mi	Zebulon, NC	★★★★☆	4/5
Perry Creek Health and Rehabilitation Center	19.9 mi	Raleigh, NC	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Louisburg →

Facility data as of CMS processing date 2026-08-01. CCN 345335.

The Care File

Visit checklist — Franklin Oaks Nursing and Rehabilitation Center

1704 Nc Highway 39 N, Louisburg, NC 27549 · 9194967222

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Most serious findings on record:

▲ Jan 12, 2023 (F-0550, Actual harm, one-off): The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345335 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)