Elevate Care Palos Heights
12550 South Ridgeland Avenue, Palos Heights, IL 60463 · Cook County · 111 certified beds · avg 96 residents/day · certified since Aug 26, 1993
Abuse citation flag (CMS)
Part of chain: ELEVATE CARE (14 facilities, chain avg rating 2.4★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 23, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Oct 3, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 22, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Oct 11, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jun 10, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jun 14, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Mar 9, 2023 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 10, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 27, 2026 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Sep 23, 2025 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 23, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jul 15, 2025 | F · Potential for harm, facility-wide | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint |
| Jul 15, 2025 | D · Potential for harm, one-off | The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts. · from a complaint |
| Jul 15, 2025 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| Jul 15, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jan 24, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Jan 24, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Oct 25, 2024 | D · Potential for harm, one-off | The facility did not provide timely, quality laboratory tests to meet residents' needs. · from a complaint |
| Sep 22, 2024 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 22, 2024 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Sep 22, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Sep 22, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Aug 20, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Jun 10, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Mar 9, 2023 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Mar 9, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 9, 2023 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 9, 2023 | F · Potential for harm, facility-wide | The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases. |
| Mar 9, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 1 | G ▲ |
| 2024 | 7 | 2 | G ▲ |
| 2025 | 8 | 1 | G ▲ |
| 2026 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $48,832, plus 1 Medicare payment denial period.
| Date | Type | Amount / length |
|---|---|---|
| Nov 25, 2025 | Fine | $15,857 |
| Sep 22, 2024 | Fine | $32,975 |
| Sep 22, 2024 | Payment Denial | 9 days from Oct 20, 2024 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.66 | 2.99 | 3.95 | top 50% in Illinois; bottom 6% in the U.S. |
| Registered Nurse hours | 0.39 | 0.63 | 0.69 | bottom 31% in Illinois; bottom 21% in the U.S. |
| Weekend total nurse staffing | 2.23 | 2.67 | 3.50 | bottom 37% in Illinois; bottom 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.37 | 0.56 | 0.48 | bottom 35% in Illinois; bottom 46% in the U.S. |
| Total nursing staff turnover (%) | 44.0 | 44.5 | 45.8 | bottom 49% in Illinois; top 47% in the U.S. |
| RN turnover (%) | 14.3 | 41.8 | 42.9 | top 8% in Illinois; top 7% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.52, weekend 2.97. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Andrews, Amanda | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Aperion Care Exec Holdings LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Thengil, Jimmy | Individual | Direct Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Andrews, Amanda | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/01/2025 |
| Andrews, Amanda | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2025 |
| Andrews, Amanda | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2025 |
| Andrews, Amanda | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Berkowitz, David | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/11/2025 |
| Curis Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Elevate Care Consulting LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Elevate Care INC | Organization | ADP of the SNF | NOT APPLICABLE | 11/11/2024 |
| Frank, Craig | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2023 |
| Frank, Craig | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Hard, Roy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2023 |
| Hard, Roy | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2023 |
| Hard, Roy | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Jain, Dinesh | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2023 |
| Jain, Dinesh | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Meir Meystel Revocable Trust | Organization | Trustee of the SNF | NOT APPLICABLE | 05/01/2025 |
| Meystel, Meir | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/11/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "How do you manage residents' personal funds, and how often do families receive an accounting?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Aliya of Crestwood | 1.4 mi | Crestwood, IL | ★☆☆☆☆ | 2/5 | |
| Avantara Palos Heights | 2.0 mi | Palos Heights, IL | ★★☆☆☆ | 2/5 | |
| Harmony Palos | 2.1 mi | Palos Heights, IL | ★★☆☆☆ | 3/5 | |
| Thryve of Crestwood | 2.2 mi | Crestwood, IL | ★☆☆☆☆ | 2/5 | abuse |
| Crestwood Terrace | 2.2 mi | Crestwood, IL | ★★★☆☆ | 2/5 | abuse |
| Chicago Ridge SNF | 2.6 mi | Chicago Ridge, IL | ★☆☆☆☆ | 1/5 | abuse |
| Avantara Chicago Ridge | 2.9 mi | Chicago Ridge, IL | ★★★★☆ | 3/5 | |
| Nexus at Palos | 3.3 mi | Palos Hills, IL | ★☆☆☆☆ | 1/5 | abuse |
| Landmark of Oak Lawn Rehabilitation and Nursing Ce | 3.8 mi | Oak Lawn, IL | ★☆☆☆☆ | 2/5 | |
| Aliya of Oak Lawn | 3.8 mi | Oak Lawn, IL | ★☆☆☆☆ | 1/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 145779.