Charter House INC

Name: Charter House INC
Address: 211 NORTHWEST SECOND STREET, Rochester, MN, 55901, US
Telephone: 5072667862

211 Northwest Second Street, Rochester, MN 55901 · Olmsted County · 32 certified beds · avg 13 residents/day · certified since Jul 1, 1985

4/5

Health inspection rating (on-site)

Serious findings on record

$8,824

Fines, last 3 years

9.88

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 12, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 9, 2024 (Past Non-Compliance)

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 19, 2026	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Oct 16, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 16, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Aug 29, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 29, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Aug 29, 2024	C · Minimal risk, facility-wide	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Feb 12, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 16, 2023	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Nov 16, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Nov 16, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	3	0	D
2024	6	1	G ▲
2026	1	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $8,824.

Date	Type	Amount / length
Feb 12, 2024	Fine	$8,824

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Minnesota avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	9.88	4.83	3.95	top 1% in Minnesota; top 1% in the U.S.
Registered Nurse hours	3.62	1.22	0.69	top 1% in Minnesota; top 1% in the U.S.
Weekend total nurse staffing	8.55	4.27	3.50	top 1% in Minnesota; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	2.79	0.69	0.48	top 1% in Minnesota; top 1% in the U.S.
Total nursing staff turnover (%)	53.8	42.2	45.8	bottom 19% in Minnesota; bottom 28% in the U.S.
RN turnover (%)	45.5	38.6	42.9	bottom 36% in Minnesota; bottom 43% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 9.47, RN 3.47, weekend 8.20. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Alix, Jay	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Avikainen, Bridget	Individual	Corporate Director	NOT APPLICABLE	03/08/2023
Avikainen, Bridget	Individual	Corporate Officer	NOT APPLICABLE	03/08/2023
Baicker, Katherine	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Baker, Douglas	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Bauer, Brent	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
Bilicic, George	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Brown, Sally	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Buechler, Tamara	Individual	Corporate Director	NOT APPLICABLE	03/09/2022
Burns, Ursula	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Caine, Natalie	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Callstrom, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Comfere, Nneka	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Dahlen, Dennis	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Davis, Jed	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Davis, Richard	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Didehban, Roshanak	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Dunn, Ajani	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Famuyide, Abimbola	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003
Farrugia, Gianrico	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2003

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Samaritan Bethany Home on Eighth	0.4 mi	Rochester, MN	★★★☆☆	3/5
Rochester Restorative Care Center	0.8 mi	Rochester, MN	★☆☆☆☆	1/5
Edenbrook of Rochester	1.8 mi	Rochester, MN	★★☆☆☆	2/5
Edenbrook Rochester West	1.9 mi	Rochester, MN	★★☆☆☆	1/5
Madonna Towers of Rochester	3.0 mi	Rochester, MN	★★★☆☆	3/5
Rochester Rehabilitation and Living Center	4.0 mi	Rochester, MN	★☆☆☆☆	1/5
Stewartville Care Center	11.6 mi	Stewartville, MN	★☆☆☆☆	2/5	abuse
Edenbrook Pine Haven	15.4 mi	Pine Island, MN	★★☆☆☆	3/5
The Green Prairie Rehabilitation Center	17.4 mi	Plainview, MN	★★★★★	4/5
Chosen Valley Care Center	19.2 mi	Chatfield, MN	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Rochester →

Facility data as of CMS processing date 2026-08-01. CCN 245282.

The Care File

Visit checklist — Charter House INC

211 Northwest Second Street, Rochester, MN 55901 · 5072667862

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $8,824

Most serious findings on record:

▲ Feb 12, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 245282 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)